Pissy customers
- Thread starter Duffyjr
- Start date
Most people are A-holes these days. Everything is a war.
I've been there and I sympathize.
Often they are nicer on face to face, well guys cause they are just more chill, and most women cause I'm a half decent looking guy
It's also more difficult to "attack" the person on face to face vs the company itself.
Unfortunately I know what it is to be worn out by people, having been treated like s*** so often, lied to so much (I used to have to dig into people's financial life, EU rules compliant, and lies to simple questions are very easy to detect)...so much that you stop caring for the people and are just acting like an emotionless machine, only putting people and business in delimited cases relevant to the job, and loosing the human factor.
Before reaching that point where most humanity and compassion is lost, please try to move on to another position where you will happier. I know it's easier said than done
Or try to focus on the nice interactions you had with some people during the day, cause fortunately not all customers are ******e, even when they are upset for whatever reason, delays, mishaps, etc (in the current situation, we are unfortunately kind of getting used to it...).
Anyway, that was my story. One day, one customer too many, I said ffff it, quit my 9 weeks per year vacations, full of perks position, and changed country. All I can say is things may not be better now, but the shortcomings are different. Green/greener..no, but different.
AutoMechanic
Site Donor 2025
We have had a few of the business development staff quit at work they are the ones who take calls and set up appointments and everything like that. They leave because they don’t want to deal with the public and getting cussed out or screamed at. We get people calling in all the time asking to speak to a mechanic but none of us will talk to them lol. Service advisors leave as well. We have to deal with a parts shortage as mechanics so the shop doesn’t make any money nor do we or anything else. Like we were trying to get an air filter for a hybrid Subaru and nobody had one so we had to order one from Subaru directly and make an appointment for the guy to have it put in and drive all the way from West Virginia to have an air filter put in because we didn’t have one when his car was there. Customers get upset over that and we here it too.
Here's some things that have worked for me, often used together:
"Sir/ma'am if I could change reality for you I would."
"I could lie to you but I won't."
"If it were completely up to me you would already be satisifed"
"I could take the time to fully explain the situation, but your time is valuable so I will just say where we are, which is..."
If those don't work then there's just no hope for that person. Take them out back of the shed.
Last week I had a guy at Lowes tell me I was easiest customer he's had all day. You could tell it to. I do have my bad days but I try to be that customer. Everybody have internal struggles and with no good outlets tend to throw it at everyone.
- Joined
- Nov 29, 2021
- Messages
- 5,383
Some people have NO tact or politeness.
I am happy I do not have to deal in Customer Service anymore. i feel there is a time that you reach your life-long limit of being in the conflicting roles of Promote the company's interests (which is actually your job description) vs provide good customer service (which means, if a customer wants you to wait on them hand and foot, you do it.) There is always one. Always. Does not matter where or when. Special treatment things.
This is the short version of this post.
Zee09
$200 Site Donor 2023
- Joined
- May 5, 2018
- Messages
- 21,901
I just sit back, listen and smile.
Most of the time the customer is trying to get a reaction out of you and if it doesn't happen they know their tirade ain't getting them anywhere.
If you do the right thing and remain respectful the situation gets resolved. I say this as I am self employed but if you work for a business built on screwing the customer you should probably pack your bags because you are paid to lie and the customer can easily sense that.
- Joined
- Nov 29, 2021
- Messages
- 5,383
Very. Well. Said!!
This is also why I would think twice about ever opening a business.. I support people who are in business such as.. well, I shouldn't be seen as promoting in a general thread. Just know that they get pretty well screwed around too by customers. They can make lighthearted of it but it isn't funny that it happens..
I work in engineering and lately the problem has been price escalation on steel, copper, and insanely long lead times. Owners get frustrated that they can’t meet project schedules, meanwhile prices keep going up. Owners ask me how to cut cost and value engineer the systems because the price went up a million dollars in 3 months since they priced it last. I just say “remove square footage.” I don’t control prices of steel, copper and labor. Building code is building code…
On the other side are contractors trying to build with whatever materials they can get their hands on. The materials some contractors submit for approval would have been laughable 3 years ago. Now it’s more commonplace than ever. I have contractors attempting to use multiconductor 6wire #12 aluminum MC cable instead of standard 3/12 Copper MC cable in new hospital construction. It’s like a contractor trying to use multi wire aluminum Romex cable in your house…
On the other side are contractors trying to build with whatever materials they can get their hands on. The materials some contractors submit for approval would have been laughable 3 years ago. Now it’s more commonplace than ever. I have contractors attempting to use multiconductor 6wire #12 aluminum MC cable instead of standard 3/12 Copper MC cable in new hospital construction. It’s like a contractor trying to use multi wire aluminum Romex cable in your house…
Last edited:
