Just wanted to add, we make exceptions to that policy. A lot involves how the person approaches us. If they are cool and willing to work with us, we make the exception. If they come in guns blazing they get "sorry no exceptions."I guess working dealer parts is different in that we are explicitly told by ownership to do no diag whatsoever. If we are wrong and the part doesn't fix it, there is that whole awkward situation of "what now?" Especially in California where the BAR loves to audit everything. I just tell people to go to service and pay the fee. We are also pretty strict about returns, no returns on electrical, installed parts, or special orders.
The entire world other than the US works in metric, but when it comes to drilling a hole, super high precision is rarely necessary. If a 6mm hole is called for, in the US, most people will grab a 1/4" drill bit.Interesting? Maybe only industrial people work in metric here? Are metric drill bits not a thing?
I guess I am just used to industrial.The entire world other than the US works in metric, but when it comes to drilling a hole, super high precision is rarely necessary. If a 6mm hole is called for, in the US, most people will grab a 1/4" drill bit.
The number of times I have needed anything like a heli coil is pretty rare. I don't see a reason to keep that stuff around especially with what it costs. It was $65 for the kit and drill bit.I have a drawer in which I keep taps, dies, thread chasers, Time-Serts, and Helicoils. In my drill bit drawer, I have a set of 1/8-1/2 by 1/64ths. I have a set of Metric bits.
I’ve got the ability to do the thread repair and move on. If I worked full time in a shop, or owned a shop, I would certainly keep that stuff on hand. I keep it on hand regardless. Just like I keep an organized set of fasteners on hand.
Wasted time, is, well, wasted time, whether I am getting paid for the job or doing it for myself. I hate wasting time.
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How much is 2 hours of your time worth?The number of times I have needed anything like a heli coil is pretty rare. I don't see a reason to keep that stuff around especially with what it costs. It was $65 for the kit and drill bit.
Now if I worked on motorcycles with aluminum parts or worked with ham fisted baboons I could see having stuff like that in stock
I stocked up a bit when AutoZone was recently blowing them out.The number of times I have needed anything like a heli coil is pretty rare. I don't see a reason to keep that stuff around especially with what it costs. It was $65 for the kit and drill bit.
Now if I worked on motorcycles with aluminum parts or worked with ham fisted baboons I could see having stuff like that in stock
U-joints are the worst. It may be better at the dealer level. I've had O'Reilly go so far as to say "does not fit selected vehicle" but I'm holding the part in my hands, all diameters and cross widths verified by me with calipers -- and clip styles/positions also of course.At least what I do, when someone comes in with a part number I put "customer supplied part number" in the comments on the invoice.
We have some shops who for whatever reason won't give us vehicle info and then get mad when the parts don't fit and we won't take them back. The usual excuse it that was what the insurance adjuster said was correct.
It might not have the correct width clips. If you can re-use the originals probably OK.U-joints are the worst. It may be better at the dealer level. I've had O'Reilly go so far as to say "does not fit selected vehicle" but I'm holding the part in my hands, all diameters and cross widths verified by me with calipers -- and clip styles/positions also of course.
In that case it's like "Just give me the part number I asked for."
U-joints are a constant cause of heartache for us too. Either the VIN shows they aren't serviceable outside of the driveshaft, there is a random supersession that is wrong, or a random supersession with super detailed notes explaining the change and the customer can't comprehend.U-joints are the worst. It may be better at the dealer level. I've had O'Reilly go so far as to say "does not fit selected vehicle" but I'm holding the part in my hands, all diameters and cross widths verified by me with calipers -- and clip styles/positions also of course.
In that case it's like "Just give me the part number I asked for."