Parts store "expert" strikes again

[Drew99GT]

Originally Posted By: mechtech2
I am glad you found a transmission oil that works well.
They can be elusive to discover for each transmission!
At first glance, I would not think this rear end gear oil would be the best choice.


It's not only a rear end gear oil, it's MT-1 rated for manual transmissions.

It's weird. Synthetic gear oils, even Redline MT-90, are horrible in my car. I don't get it, but I'll continue using what works for me.

 

[mechanicx]

Originally Posted By: Drew99GT
Originally Posted By: Virtuoso
Originally Posted By: GMBoy
I noticed that every time I check out at Autozone they try to sell me some Lucas... I decline every time.


I refuse to shop there anymore..for various reasons.

The "automatic" upsells of little things from AutoZone was another nail in the coffin for me. Buy some brake parts... counter lady just grabs a packet of "lube" and adds it to my order. "Oh you're doing pads you'll need this".. No thanks, I have plenty at home.


I find the upsells only come from Autozone, or more so. They must get commissions based on store sales.

The guy really wanted me to use the $18/quart Royal Purple. Instead of the 5 buck stuff.


The AZ employees pushing the upsale get nothing extra just the same ol' near minimum wage. It is the store manager and higher ups that get the bonus from the upsell and direct employees to make the upsells. I never like AZ much.

 

[Spazdog]

I don't know about Autozone, but some other chains track ticket average.

They push the upsell to bring ticket average up.

 

[aquariuscsm]

Two things are really offensive in retail,add-on sales and dept store credit card pushers. Both of those will make me walk out of a store.

 

[jcwit]

Man some here sure get offened easily, is it that hard to just say "No Thanks"?

 

[Virtuoso]

Originally Posted By: jcwit
Man some here sure get offened easily, is it that hard to just say "No Thanks"?


No problem; I can deal with that! Just don't automatically add it to my bill before asking me if I need it or not.

 

[GMBoy]

Originally Posted By: aquariuscsm
Two things are really offensive in retail,add-on sales and dept store credit card pushers. Both of those will make me walk out of a store.


The credit card pushers are my pet peeves, too. "Oh, would you like to put this on your JcPenny card?"---- "No, I don't have one and I am paying cash, but thank you"--- "Well, if you open an account today you will save 10% off this purchase today"

 

[Spazdog]

Originally Posted By: GMBoy
Originally Posted By: aquariuscsm
Two things are really offensive in retail,add-on sales and dept store credit card pushers. Both of those will make me walk out of a store.


The credit card pushers are my pet peeves, too. "Oh, would you like to put this on your JcPenny card?"---- "No, I don't have one and I am paying cash, but thank you"--- "Well, if you open an account today you will save 10% off this purchase today"

If it wasn't for the substantial discounts, my Macy's and Home Depot card would never get used.
Then I go home, log-in, and pay it off in full.
Zero finance charges. Substantial discount. A small amount of hassle.

 

[oldmaninsc]

Originally Posted By: urchin
I wouldn't even waste my time discussing it with him.

Perhaps you didn't notice the smilies next to my remark? It was obviously meant to be rhetorical.

 

[kkreit01]

He's been watching those RP commercials on the interwebs.

 

[Zacharyx]

I know advance has like a $.50 ad on for certain items they want pushed, so for each item sold they get an additional $.50 on that check. I stock up when one of the guys is not an idiot and just decline it from those who are

 

[teambeechstreet]

when I worked at Kragen for a couple months, they would hand out pamphlets to employees showing how much of a "bonus" we could get for pushing certain products. Ex: $2 if you sell four Monroe Sensa-Tracs

 

[mrsilv04]

Brother-in-law had to tear into the Subaru Outback to replace a fuel pump. My sister was already in town, and he texted her a list of the parts that he needed.

She went to the auto parts store, and of course, they tried to change the list around.

Finally, she said... You don't understand. My husband IS a mechanic, and if you don't send THESE parts home with me... first he'll chew MY butt off, then he'll come here and deal with YOU.

She left with exactly what her husband wanted.

 

[Kestas]

A long time ago I bought brake tubing to replace rusty lines. The kid at the counter told me to "warm the tubing in my hands, it'll bend easier". At the time I was a student of metallurgy. I knew better and I could only laugh at his statement.

 

[LS2JSTS]

Originally Posted By: Zacharyx
I know advance has like a $.50 ad on for certain items they want pushed, so for each item sold they get an additional $.50 on that check. I stock up when one of the guys is not an idiot and just decline it from those who are


In the business, they call them "spiffs". Many retail and wholesale sales positions have something along these lines. Even manufacturers get into the game...depending on supply/demand.

Way back when, when I was in college and still selling cars, Ford had a spiff program on their Merkur line of cars. I was selling at a Lincoln/Mercury/Merkur/Jeep dealer and sold a few XR4Ti's that had a huge spiff attached to their VIN number. You called in the VIN to Ford after the sale and you got a spiff of between $200 and $2,000.

 

[paulo57509]

I want to AZ yesterday to buy some brake cleaner. They had a sale on their house brand.....3 cans for $10. When the guy rang it up, it came out to $4 and some change.

Other than stuff on the shelf that I can grab, I don't buy anything else there. If they don't know what they're selling, it's a red flag.

 

[bdcardinal]

Originally Posted By: paulo57509
I want to AZ yesterday to buy some brake cleaner. They had a sale on their house brand.....3 cans for $10. When the guy rang it up, it came out to $4 and some change.


At that point I would have gone back and grabbed enough for a case.

 

[mechanicx]

Originally Posted By: Zacharyx
I know advance has like a $.50 ad on for certain items they want pushed, so for each item sold they get an additional $.50 on that check. I stock up when one of the guys is not an idiot and just decline it from those who are


I don't believe autozone gives the employees anything extra for pushing items based on what someone told me that worked there. The management and corporate get all the bonuses.

 

[paulo57509]

Originally Posted By: bdcardinal
Originally Posted By: paulo57509
I want to AZ yesterday to buy some brake cleaner. They had a sale on their house brand.....3 cans for $10. When the guy rang it up, it came out to $4 and some change.


At that point I would have gone back and grabbed enough for a case.


I don't roll that way. It's seriously BAD karma.

 

[Virtuoso]

One of the last times I bought oil at AZ, I was at the counter with a 4qt (5qt?) jug of SuperFlo and it rang up at something crazy low like $2.something. The counter guy couldn't explain it, and said it must be on some kind of clearance. (It was not marked as such). He himself suggested I should go buy the rest, and I obliged.

Wish that would happen more often.