Here is the word from one of their engineers:
Quote:
Mr. ######,
I have reviewed the 4 filters that were sent in with quality concerns. I understand your concern with the leaning pleats / pleat spacing, but these are aesthetic items and in the past have not shown to effect the performance of the filter. As for the gaps in the seam, I have bubble tested each filter and have found no leakages in the seam of any of the filters. One must realize that the filter media that we use at Purolator is not flat, but is corrugated. When you have two corrugated ends meeting together, there are going to be gaps unless glued and pressed on outer edge of pleat. Our pleats are sealed with adhesive on the inner edge of the pleat and not on the outer edge. I have attached a couple pictures detailing this. If you have any further questions, feel free to contact me directly. Thank you.
Thoughts?
Quote:
Mr. ######,
I have reviewed the 4 filters that were sent in with quality concerns. I understand your concern with the leaning pleats / pleat spacing, but these are aesthetic items and in the past have not shown to effect the performance of the filter. As for the gaps in the seam, I have bubble tested each filter and have found no leakages in the seam of any of the filters. One must realize that the filter media that we use at Purolator is not flat, but is corrugated. When you have two corrugated ends meeting together, there are going to be gaps unless glued and pressed on outer edge of pleat. Our pleats are sealed with adhesive on the inner edge of the pleat and not on the outer edge. I have attached a couple pictures detailing this. If you have any further questions, feel free to contact me directly. Thank you.
Thoughts?
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