Odyssey Trouble & Warranty

[SF0059]

Hey All,

My wife just called and apparently the dashboard on the Odyssey just lit up like a Christmas tree. The RPM and speedo dials stopped working and the push button start is working intermittently. The trip computer reads "Failed".

I called the local stealership for warranty purposes (I didn't buy the car through them) and made an appointment. She will have to leave the van for at least 1 day, which is good because she doesn't work tomorrow.

My question is more so regarding getting a rental or loaner vehicle if they need to keep the car past tomorrow (Wednesday). Personally, I think it should be provided. The service guy on the phone was non-commital, so I am going to wait until tomorrow and if they need to keep the van longer I will use that as leverage to get another car. What are your thoughts?

Here is the picture she sent me of the readout, please excuse the dust as I haven't detailed it for a couple of weeks:

 

[Chris142]

Could be as simple as a bad battery or cable

 

[NHGUY]

With all these recalls lately,most any brand,and scandals....and things failing well ahead of schedule...what is up with things today? Had someone said they had a brand new Honda have problems already way back in 1992,there would be heck to pay.Their reputation ruined,that would take years to recover from.Today,its not surprising and nothing new.

 

[SF0059]

Originally Posted By: Chris142
Could be as simple as a bad battery or cable


I'm praying it is something simply. I have a crazy week and the last thing I need is for my newest car to have some sort of catastrophic electrical failure.

Ha, everyone here bashes VAG, but my 14 year old Audi just keeps humming along. They only things that have failed on it were a water pump and the evap purge valve...

 

[drolds]

Dear SF0059, If you have a warranty claim, the local dealer is required to supply you with a loaner car. If they say all the loaners are loaned out, the service director or the finance manager can loan a customer his demo. Those persons are insured for everything on the lot and can drive a used car from dealership's inventory. I worked at a VW dealership about 12 years ago. If you don't get excellent treatment, all you need to do is call the zone rep for Honda. The general rule is all warranty claim customers get first dibbs on a loaner car. Customers who drop their cars off for expensive "for pay" work only get loaners w/ approval of the service director of that dealership if a loaner is available. Warranty customers have priority.
Dr. Olds

 

[SF0059]

Originally Posted By: drolds
Dear SF0059, If you have a warranty claim, the local dealer is required to supply you with a loaner car. If they say all the loaners are loaned out, the service director or the finance manager can loan a customer his demo. Those persons are insured for everything on the lot and can drive a used car from dealership's inventory. I worked at a VW dealership about 12 years ago. If you don't get excellent treatment, all you need to do is call the zone rep for Honda. The general rule is all warranty claim customers get first dibbs on a loaner car. Customers who drop their cars off for expensive "for pay" work only get loaners w/ approval of the service director of that dealership if a loaner is available. Warranty customers have priority.
Dr. Olds


Thanks, Dr. Olds. I'm going to be there when my wife bring it to the dealer... so I'm going to request a loaner from the get-go. I appreciate the information on who to talk to about it.

 

[wag123]

Originally Posted By: drolds
Dear SF0059, If you have a warranty claim, the local dealer is required to supply you with a loaner car. If they say all the loaners are loaned out, the service director or the finance manager can loan a customer his demo. Those persons are insured for everything on the lot and can drive a used car from dealership's inventory. I worked at a VW dealership about 12 years ago. If you don't get excellent treatment, all you need to do is call the zone rep for Honda. The general rule is all warranty claim customers get first dibbs on a loaner car. Customers who drop their cars off for expensive "for pay" work only get loaners w/ approval of the service director of that dealership if a loaner is available. Warranty customers have priority.
Dr. Olds

NOT TRUE!
Some manufacturers will do this, and maybe this was VW's policy back when you worked at the VW dealer, but Honda is NOT going to give you a loaner. Neither will Toyota, Nissan, Mazda, Ford, Chrysler, Hyundai/Kia, and MANY others. The dealer can do it if they want (most won't), but the manufacturer won't pay for it unless the customer has purchased an extended warranty that includes rental car reimbursement.

 

[Trav]

Originally Posted By: wag123
NOT TRUE!
Some manufacturers will do this, and maybe this was VW's policy back when you worked at the VW dealer, but Honda is NOT going to give you a loaner. Neither will Toyota, Nissan, Mazda, Ford, Chrysler, Hyundai/Kia, and MANY others. The dealer can do it if they want (most won't), but the manufacturer won't pay for it unless the customer has purchased an extended warranty that includes rental car reimbursement.

+1 This is correct. The dealer here uses a rental company but only if you have the extended warranty. They will give you a ride home and pick you up as a courtesy.

 

[Hokiefyd]

The Chrysler and Dodge dealer here in town don't give out loaner vehicles. After many return trips to the dealer with our minivan, I called Chrysler and they authorized a loaner from Enterprise, which I had to pay for and ask for reimbursement.

The dealer from which we bought our Honda does have loaner cars (they're Insights). The Honda dealer in town does not have loaner cars.

 

[drolds]

This kind of problem with a new Honda w/ 11k miles is inexcusable. If the instrument cluster has to be replaced, the dealer had darned well better find a loaner car for for this customer.

 

[JHZR2]

Originally Posted By: drolds
This kind of problem with a new Honda w/ 11k miles is inexcusable. If the instrument cluster has to be replaced, the dealer had darned well better find a loaner car for for this customer.


Id say this is true, but given all the fancy stuff on cars, I see how it could be the case with any make.

All the fancy subsystems we think we deserve are just liabilities.

As far as loaners, if the dealer/brand even offers loaners, they usually are scheduled ahead of time, and I have no doubt that the number they keep in reserve for situations like this are few or none.

 

[Trav]

Originally Posted By: drolds
This kind of problem with a new Honda w/ 11k miles is inexcusable. If the instrument cluster has to be replaced, the dealer had darned well better find a loaner car for for this customer.

Its a mass produced car, it happens. Nothing special about it being a Honda or their quality.
If the dealer has a loner program he will get one if not and Honda doesn't have one he probably wont.
Nothing to be angry at the dealer or Honda about.

 

[wag123]

Cars are build by humans and ALL new cars come with flaws, even Hondas! That is why the manufacturers provide warranties and dealers have service departments.
The OP took the van to a dealer other than the one he bought it from. I can assure you that his throwing a temper tantrum on the service drive and demanding a loaner car will get him nowhere.

 

[SrDriver]

Friend bought a new vehicle a few days ago. It would not start after 35 miles on the vehicle.

Dealer put in a new fuel pump. Still problems and it should have been finished today sometime??

 

[Doog]

Originally Posted By: wag123
Originally Posted By: drolds
Dear SF0059, If you have a warranty claim, the local dealer is required to supply you with a loaner car. If they say all the loaners are loaned out, the service director or the finance manager can loan a customer his demo. Those persons are insured for everything on the lot and can drive a used car from dealership's inventory. I worked at a VW dealership about 12 years ago. If you don't get excellent treatment, all you need to do is call the zone rep for Honda. The general rule is all warranty claim customers get first dibbs on a loaner car. Customers who drop their cars off for expensive "for pay" work only get loaners w/ approval of the service director of that dealership if a loaner is available. Warranty customers have priority.
Dr. Olds

NOT TRUE!
Some manufacturers will do this, and maybe this was VW's policy back when you worked at the VW dealer, but Honda is NOT going to give you a loaner. Neither will Toyota, Nissan, Mazda, Ford, Chrysler, Hyundai/Kia, and MANY others. The dealer can do it if they want (most won't), but the manufacturer won't pay for it unless the customer has purchased an extended warranty that includes rental car reimbursement.


My Toyota, Lexus and Honda dealers give me loaners every time. The Lexus dealer brings the loaner to your home and drives or tows your car to the dealer ship.

 

[chriscreags]

My local Nissan dealer only provides a loaner vehicle if you spend at least $300 in maintenance service or repairs. Other than that, the only thing complimentary are the donuts & coffee and the ride home in the courtesy shuttle. I'm not sure if the policy is the same for warranty repairs though.

 

[HTSS_TR]

My local Mercedes Benz pays for car rental, usually C-Class, from Enterprise rental company on the same lot for any service(includes oil change that why they charge $250 for it), from 1 hour to whole day. If the car is kept for several days they will pay for the same duration.

The shortest failing was in the 80's, my good friend migrated from Germany in the early 80's he bought Audi 5000 in 1982-1983, it died in less than 5 miles on the drive when he picked up the car from the dealer to his home. I remembered he said the Audi dealer kept the car for several day to find and fix the problem(s). He had a loaner Audi 4000 for those days.

After several years he spent several hours every weekend to fix one problem then the next, he loves his Audi but could not keep it more than 10 years, he spent tons of money and times to keep it running, barely. No, he didn't have problem with unintended acceleration with his Audi.

I think Audi 5000 of early 80's was one of the best styling 4-door sedan at that time.

 

[sciphi]

Get it fixed under warranty.

GM's loaner policy for warranty repairs is only if the car is out of service for more than a day does GM reimburse for a rental. I've either waited at the dealer or used the courtesy shuttle when our cars needed warranty repairs.

 

[rjundi]

Loaner cars I believe are not included with Honda warranty. However the dealership may provide one.

Good luck and relax, it is covered.

 

[cptbarkey]

probably something simple, or rats crawled in and chewed on a wire.