Notes from yesterday's U-Haul auto transport rental (one significant)

GON

$175 Site Donor 2026
Joined
Nov 28, 2014
Messages
12,490
Location
White Sands, NM
Rented a U-Haul auto transporter to tow our youngest Son's car from Denver to White Sands. Our youngest son spent the last two years stationed in the Army in South Korea; his car was in a rental garage in Parker, CO. The rental garage is being sold, so I grabbed his car and will bring it home and do maintenance on it before he returns from ROK this fall.

Having prior rented the U- Haul auto transporters many times, I expected the one-way rental to be in the low $300 USD range. I blown away the rental was in the $600 USD range (before taxes). At $600 before taxes, I started shopping for a used trailer in Denver, as I have to take a vehicle from White Sand, NM to Hurlburt Field, FL next month-- so could justify buying a auto hauler.

Couldn't find a good buy on a used auto hauler, so conceded to pay OOA $600 for the U-Haul. Was not happy. The $600 from Castle Rock, CO to White Sands, NM included four days. The four-day rental is done by U-Haul for safety/ liability reasons. U-Haul has an exposure if they contract a one-way rental of over 350 miles per day, plus a day to load, and a day to unload.

Kept inserting the online quote and could not get a better price than about $600 USD. Then I plugged in Colorado Springs, which was 35 miles south of my location. The price went down from $600 USD to $200 USD, and the minimum rental period dropped from four days to three days. It appears the "line" of maximum daily driving mileage dropped, a minimum day rental was reduced, and very significant savings. I tried Larksberg, CO which is halfway between Colorado Springs, and Parker, CO- still $600 USD and four days minimum. The significant lesson learned on one day rental- know where that line is for a minimum day change, might save significant money. I drove 70 miles round trip and 2 1/2 hours and saved over $400 USD.

Next note, when I arrived at the pickup location, the auto transporter was no longer available. Agent stated no issue, which was accurate. Agent found me another U-Haul auto transporter 15 minutes away. I thought I would get the $50 rebate if guaranteed rental vehicle isn't available. Thought wow, I am going to reduce the $200 USD cost to $150 USD and even more happy. A very hasty check on the terms and conditions informed me I would not get the $50 rebate. The reason- to get the $50 rebate, the renter has to wait over 24 hours, if U-Haul can locate any appropriate substitute in the region, which the renter has to drive to at the renter's cost, in under 24 hours, the $50 rebate is null and void. Essentially, the $50 guarantee your reserved rental vehicle will be available is anything but. U-Haul is not giving its renter's a free lunch.

Uhaul has newly designed tow straps for the front wheels. Work well and significantly less risk than the older designed U-Haul used for straps for decades. I had the old designed straps come loose once or twice. Kudos to the newly designed straps.

Supplementally, I did find a used auto transporter, and likely will try to return to Colorado to inspect and possibly purchase next week.

IMG_7310.webp
IMG_7309.webp
 
Last edited:
Nice informative post - thanks for taking the time! I do recommend you grab yourself a car trailer as they are super handy. I use mine for a lot more than just vehicles!
Totally concur. Issue is I have a wife and currently have three of my four enclosed trailers at our home. The good news is I just found a good price at a very secure storage lot to move these three enclosed trailers.

Wife is going out of town for three days next week, I have my eyes on a gooseneck open transport trailer, hope it works out as I miss having an open transport trailer.

Of note, wife was not happy I brought the youngest son’s car home. She stated just buy him another car, and quit collecting vehicles at our home.

IMG_7312.webp
 
Totally concur. Issue is I have a wife and currently have three of my four enclosed trailers at our home. The good news is I just found a good price at a very secure storage lot to move these three enclosed trailers.

Wife is going out of town for three days next week, I have my eyes on a gooseneck open transport trailer, hope it works out as I miss having an open transport trailer.

Of note, wife was not happy I brought the youngest son’s car home. She stated just buy him another car, and quit collecting vehicles at our home.

View attachment 341181
OMG! You have a trailer for every possible need! I am impressed!!
 
One more addition to the rental.

U haul is now charging $20 to drop off the rental after hours.

At first I thought this was another money grab. Took a few minutes to think about it, U-Haul has now become a very convenient theft destination, and after hour drop offs likely are at a easier target for thefts, so the $20 may mitigate/offset some costs of thefts.
 
Uhaul gets you coming and going. I much preferred dealing with Ryder, when I had a business that occasionally required additional straight trucks, class 8 Tractors, and/or trailers beyond what I owned.
 
I use U-Haul twice a year to haul my Polaris when I hunt. I do not have a yard big enough to store a trailer and I got tired of having to replace wheel bearings, wheels, rotted wood and registration every year on a trailer I used to own, so I sold it. It ends up being around $150 for 3-4 days.
 
Uhaul gets you coming and going. I much preferred dealing with Ryder, when I had a business that occasionally required additional straight trucks, class 8 Tractors, and/or trailers beyond what I owned.
I tried Penske as an alternative.

Penske still maintains the policy that they only rent an auto hauler if connected to and rented at the same time to a Penske rental contract.

Penske has a policy of not even allowing an auto hauler to be added to an existing Penske rental truck. Of note, Penske is my prefer truck rental, 22 or 26 foot diesel.
 
I owned an ex uhaul auto transport for several years. The cons outweighed the pros. I had to replace an axle and the surge brakes. Thankfully the axle was available directly from Uhaul, and swapping it was only effort and nothing creative. I basically had to pay for the trailer twice over. Its also rather heavy compared to a basic 7k car hauler.

I'm going a completely different direction similar to Creekside for auto (and equipment/ranch) hauling soon if things work out this Sunday I'll make a post in the future.
 
I tried Penske as an alternative.

Penske still maintains the policy that they only rent an auto hauler if connected to and rented at the same time to a Penske rental contract.

Penske has a policy of not even allowing an auto hauler to be added to an existing Penske rental truck. Of note, Penske is my prefer truck rental, 22 or 26 foot diesel.

I didn't care for Penske either. But my frame of reference is 24 years ago.
 
Uhaul attempts to influence how much equipment comes and goes from an area based on supply and demand... Denver is an expensive area to get trailers out of unfortunately.

I did a one-way trailer rental from the area and in the Denver metro, the cost was near $600. By moving slightly outside of the Denver area (Elizabeth to be exact) I dropped the trailer cost to just under $175. Same story - an hour of my time and about 60 miles.

On a positive note, the trailer performed as advertised with no issues.
 
The Uhaul car trailers are well built but the customer service experience is generally abysmal as you note.

I keep a tow dolly for my car hauling shenanigans for a few reasons.

-- No license plate, insurance, etc as they're an accessory to a car that has those things.

-- Less weight, can tow an average car with a heavy half ton instead of needing a 3/4.

-- More articulation, helps going around corners without scrubbing.

Now the minuses are

-- can't back up, two pivot points cause a nearly instant jackknife.

-- can't haul an unregistered car you just bought (legally.)

-- Gotta drop driveshafts on RWD/AWD cars.

-- can't haul cars with bad rear brakes, tires, bearings etc.
 
Uhaul attempts to influence how much equipment comes and goes from an area based on supply and demand... Denver is an expensive area to get trailers out of unfortunately.

I did a one-way trailer rental from the area and in the Denver metro, the cost was near $600. By moving slightly outside of the Denver area (Elizabeth to be exact) I dropped the trailer cost to just under $175. Same story - an hour of my time and about 60 miles.

On a positive note, the trailer performed as advertised with no issues.
Wish I would have tried Elizabeth, CO. Would have saved a lot of time over Colorado Springs. Thanks for sharing your experience.
 
OMG! You have a trailer for every possible need! I am impressed!!

I don't know if I would be impressed if I lived next door to somebody with that many trailers. Might be nice if you could borrow one if the need arises.
 
Uhaul attempts to influence how much equipment comes and goes from an area based on supply and demand.
This is accurate for many rental agencies. I worked for another rental agency while in school, initial pricing was set based on supply and demand in areas, as well as already reserved rentals, so there was enough trucks at point A to go to point B. At one point my location was so overrun with tow equipment when I negotiated a rental price I would give free rental equipment rather than negotiating the price of the truck. Added occasional gold star if I could get a renter to bring a truck back to where it belonged, it meant I did not have to pay someone to bring the truck back.
 
This is accurate for many rental agencies. I worked for another rental agency while in school, initial pricing was set based on supply and demand in areas, as well as already reserved rentals, so there was enough trucks at point A to go to point B. At one point my location was so overrun with tow equipment when I negotiated a rental price I would give free rental equipment rather than negotiating the price of the truck. Added occasional gold star if I could get a renter to bring a truck back to where it belonged, it meant I did not have to pay someone to bring the truck back.

I have found Penske to be masters of dynamic pricing to get rental trucks where they need to be. A 26 foot Penske rental truck from Phoenix to Pittsburgh might be $1200 USD. That same truck from Pittsburgh to Phoenix might be $5500 USD, same dates.

In the past I have not found U-Haul to be so dynamic with pricing, actually much more static.

Penske and U-Haul have very different business models from my observations.
 
This is accurate for many rental agencies. I worked for another rental agency while in school, initial pricing was set based on supply and demand in areas, as well as already reserved rentals, so there was enough trucks at point A to go to point B. At one point my location was so overrun with tow equipment when I negotiated a rental price I would give free rental equipment rather than negotiating the price of the truck. Added occasional gold star if I could get a renter to bring a truck back to where it belonged, it meant I did not have to pay someone to bring the truck back.
Very true. I looked at renting small trailer to pick up andhaul some parts about 2.5 hours away from me in Northern Wisconsin. Renting it near me outside of Madison would have been about 65.00. Looked online to see what the local rate was for grabbing trailer up there and dropping here near me. The algorithm came up with 9.00. Called the dealer up there to confirm and he said yep, that's correct. Madison region was low on inventory.
 
Back
Top Bottom