Your folks did the right thing by going with the minimum efficiency 80% standard gas furnace allowed to be sold in the U.S. today. They are much more reliable due to the simplicity of the components as compared to the high efficiency 96%+ units. The basic 80% units are cheaper to purchase, maintain and self-repair with a trade-off in fuel consumption. I like to use the analogy of a Port Injected, SOCH 1990's engine compared to a 2025 GDI turbocharged engine with variable valve timing, start/stop and cylinder deactivation technology.
You live in a mild climate. In real winter, 80% vs 96% AFUE is a large difference and the increased unit cost is made back pretty quickly in the form of monthly gas savings. Like anything, maintenance is key. I've had absolutely zero issues with my 96% furnace in the past 7 years since it was installed. 2 stages of heat and a variable DC motor fan were game changers. The furnace it replaced was a 94% AFUE unit that was installed for 22 years and still worked, but it was at the point where I didn't want to keep throwing parts at it.