Originally Posted By: George7941
This is a totally unrealistic and unreasonable position. Shops can only take responsibility for things under their control i.e. for their mistakes. The only sensible position for a shop to take in this situation is - We will get it off and take all reasonable precautions to avoid collateral damage, but if any damage does occur, you will be paying for it.
I will occasionally run into customers like these -- anything that happens is the fault of the person working on the problem and he will have to pay for it. I can usually spot these people in advance and let them know that I cannot guarantee against damage. Sometimes we cannot agree and then the person no longer remains my customer.
Have you ever had to replace other parts that broke on an oil change? Did you fire that mechanic on the spot? I imagine most mechanics have always figured out a way to get almost any oil filter off without breaking something else...
One of my friends saw a grease monkey strip the threads on an oil pan plug. Instead of starting the threads by hand he just popped the plug into the socket on the air gun and tried to spin it on that way...
I forget how it ended up in who paid to fix it, but it was clearly the "mechanic" at fault.
Stuff like exhaust manifold bolts, etc, they break off or tricky work around rusty brake lines, I agree the customer should pay and every good shop I've been to has always warned that it may happen before they start. Never had them break anything "extra" yet but I can see how it happens.
Ian
This is a totally unrealistic and unreasonable position. Shops can only take responsibility for things under their control i.e. for their mistakes. The only sensible position for a shop to take in this situation is - We will get it off and take all reasonable precautions to avoid collateral damage, but if any damage does occur, you will be paying for it.
I will occasionally run into customers like these -- anything that happens is the fault of the person working on the problem and he will have to pay for it. I can usually spot these people in advance and let them know that I cannot guarantee against damage. Sometimes we cannot agree and then the person no longer remains my customer.
Have you ever had to replace other parts that broke on an oil change? Did you fire that mechanic on the spot? I imagine most mechanics have always figured out a way to get almost any oil filter off without breaking something else...
One of my friends saw a grease monkey strip the threads on an oil pan plug. Instead of starting the threads by hand he just popped the plug into the socket on the air gun and tried to spin it on that way...
I forget how it ended up in who paid to fix it, but it was clearly the "mechanic" at fault.
Stuff like exhaust manifold bolts, etc, they break off or tricky work around rusty brake lines, I agree the customer should pay and every good shop I've been to has always warned that it may happen before they start. Never had them break anything "extra" yet but I can see how it happens.
Ian