MY Ford Service department is CLUELESS

[Kestas]

Okay, there must be other factors at work. That means people are driving less because they're out of work or can't spend money, and that people simply aren't performing certain needed repairs. As I understand it the Service Dept generally brings in more money to the dealership than vehicle sales.

In the past, when there was a slowdown in sales, Ford Parts and Service (where my girlfriend works) seaw a big increase in business. Her job was pretty much recession-proof.

Kestas

 

[rpn453]

Originally Posted By: AcuraTech
It would be like me walking into your place of employment and telling you that you were an ***hole because you can't do your job, and that I found out on the internet how to do the job better than you.


But in this case, the guy's not an ***hole because he can't do his job, he's an ***hole because he's trying to rip people off!

 

[PT1]

Originally Posted By: AcuraTech
No need to rip the dealer, who knows what the situation was. All that I'm reading here is the angry customers perspective.

Just a simple word of advice, don't go into the dealer acting like a know it all and spouting off service bulletins you found on the internet. As a dealer employee, we always take "those people" with a grain of salt.



Yeah, we should all come in and kiss your butt and know our place as lowly know nothing customers.... after all you are allowing us to pay you our hard earned money...sure dude.

 

[LAGA]

Just tonight I went to pick up my Silverado from the dealer for a oil leak problem. They called this afternoon to say they could not find the leak and if fact, it was AS DRY AS A BONE. I get my keys from the cashier and find my truck. I crawl under and guess what, there is a drop of oil where the engine and bell housing meet. I drive it back into the service area and without saying a word, I crawl under and wipe the oil with my hand, get up, and smear it on the counter in front of the service manager. He looks at me and says "I don`t know what to say". I get in my truck and go. Now I have to find another dealer.

 

[Chris Meutsch]

Originally Posted By: LAGA
Just tonight I went to pick up my Silverado from the dealer for a oil leak problem. They called this afternoon to say they could not find the leak and if fact, it was AS DRY AS A BONE. I get my keys from the cashier and find my truck. I crawl under and guess what, there is a drop of oil where the engine and bell housing meet. I drive it back into the service area and without saying a word, I crawl under and wipe the oil with my hand, get up, and smear it on the counter in front of the service manager. He looks at me and says "I don`t know what to say". I get in my truck and go. Now I have to find another dealer.


Awesome. One of the best stories I've seen here ever.

 

[rg200amp]

Originally Posted By: LAGA
Just tonight I went to pick up my Silverado from the dealer for a oil leak problem. They called this afternoon to say they could not find the leak and if fact, it was AS DRY AS A BONE. I get my keys from the cashier and find my truck. I crawl under and guess what, there is a drop of oil where the engine and bell housing meet. I drive it back into the service area and without saying a word, I crawl under and wipe the oil with my hand, get up, and smear it on the counter in front of the service manager. He looks at me and says "I don`t know what to say". I get in my truck and go. Now I have to find another dealer.


Please tell me you did not pay for there "expert" service!?!?!

 

[LAGA]

Truck is a 07. Oil leak started at 12k miles so it is under warranty.

 

[JustinH]

Unreal, next time a Tundra for you?

 

[PF52]

Originally Posted By: demarpaint
...GM's are looking to stay alive, and make money any way possible.

...GM crying they aren't making money.

...GM decided to open up at 7:00 to do oil changes


I finally figured you're talking about the General Manager. My first thought while reading your post was: "How typical, turning a thread about Ford into a GM bashing!"

 

[demarpaint]

Sorry about the short hand, again my bad. GM= General Manager. Enjoy the Holiday!

Frank D

 

[LAGA]

Originally Posted By: JustinH
Unreal, next time a Tundra for you?

I think not. I love my Chevy truck. I am just having problems with the customer service. I looked at the Tundra before I bought the Chevy. Did not like it. OTOH. The service dept where I bought our 05 Mustang GT is great.

 

[brianl703]

Originally Posted By: PT1
n and kiss your butt and know our place as lowly know nothing customers.... after all you are allowing us to pay you our hard earned money...sure dude.


Sounds like the Comcast tech (think it was actually a contractor) that came to my house for a cablemodem problem and wanted me to watch the cablemodem while he disconnected the cables at the house box to find out which one went to the cablemodem.

I told him I know which cable it is, they're labeled. He says, "Do you want to let me do my job?".

I said, "Sure, but this is my house and I know where the cables go."

 

[PT1]

Originally Posted By: brianl703
Originally Posted By: PT1
n and kiss your butt and know our place as lowly know nothing customers.... after all you are allowing us to pay you our hard earned money...sure dude.


Sounds like the Comcast tech (think it was actually a contractor) that came to my house for a cablemodem problem and wanted me to watch the cablemodem while he disconnected the cables at the house box to find out which one went to the cablemodem.

I told him I know which cable it is, they're labeled. He says, "Do you want to let me do my job?".

I said, "Sure, but this is my house and I know where the cables go."



Yeah, I always like service people who advise you on how to approach them...