Mastercraft/Walmart Issues

Joined
Oct 17, 2020
Messages
50
Location
Virginia
So 3 days ago we got new tires for the Rav4. Got a good price for mastercrafts from Walmart and had them shipped to store and installed there.

Our first time on the interstate we knew they weren’t right, lots of “hopping” vibration at 60+. So we went back to the store to get them rebalanced/checked. They rebalanced them but there was no change. Today I drove to discount tire and had them checked with a road force balancer. 3 out of 4 tires scored from 38-70. Way outside of normal range (<30). Discount tire doesn’t deal in mastercraft so they wouldn’t help me with the warranty. I called Walmart and asked if they would take the tires back or warranty them for me. They said “no, take it up with mastercraft”. What a nightmare.

Edit: They were purchased from Walmart through Walmart.com, not someone else using Walmart.com as a marketplace. They should take them back. The app is showing they are return eligible even if used.
 
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Call Masterkraft / Goodyear if you don't get anywhere calling walmart.

Did Discount tire give you anything re the road force balance. This is my issue with them. I had a very similar issue as your having with General tires bought elsewhere - this is how I learned about Road Force balance. I paid Discount for the balance - which is still cheap like $20 a tire, and they won't put anything in writing. Fortunately they were able to help me with those tires as they were Continental which Discount does have a relationship with I guess.
 
This is why I never purchase tires through Walmart. I know I'll get flak but. My parents repeatedly purchased tires from Walmart and every year they drove up from Phoenix they had a tire blow out. Since then they've bought from discount tire without any issues. Are there any milage caps/ or time or paperwork to return them to the manufacturer?
 
Call Masterkraft / Goodyear if you don't get anywhere calling walmart.

Did Discount tire give you anything re the road force balance. This is my issue with them. I had a very similar issue as your having with General tires bought elsewhere - this is how I learned about Road Force balance. I paid Discount for the balance - which is still cheap like $20 a tire, and they won't put anything in writing. Fortunately they were able to help me with those tires as they were Continental which Discount does have a relationship with I guess.
They did let me take a picture of the readout. But wouldn’t give me a physical copy.
 
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