I have a family member that suffered a second stroke in mid-August. After going through rehab and while processing the transfer to the rehab center’s long term care unit, they denied her transfer due to a review I made on a google website. I gave a one-star review due to the quality of care had diminished since she’s been there. She’s been back in the hospital twice, the first time was for alleged chest pain, but my family member cannot speak due to the stroke and has muscle spasms in her arms so she can’t do hand/arm gestures. There would have been no possible way she told the nurses/CNA she has chest pain. Second time in the hospital was for low blood pressure and bacterial infection. The low blood pressure was caused by the nurses giving anti-depressants to “calm her down” because she moans and groans ever since the stroke. On 10/8/17, I arrived to the facility around 4pm to see my family member’s water bag for the feeding tube empty because it wasn’t connected correctly and leaked all over the floor, which also had electrical wires, that were soaked in the water which is a safety hazard. Upon notifying the nurses, their response was slow. After all that, I submitted an online review on their google page detailing the lack of attention to detail, lack of quality care and very inattentive staff. Since the review was submitted, the social worker denied the transition to their long term care unit because of the review I made. Now, there were other one star reviews besides mine, so there is no telling who else they may have kicked out due to one star reviews.
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