Letting Dealer do Air Filter change?

[JeffKeryk]

No one cares more about my cars than I do. So I do what I can and take them to trusted shops for what I can't.
And listen to BITOG wisdom, of course. A wealth of knowledge!

 

[Chris142]

If they break it they have to replace it so why not let them do it. And they I hope have warranty on the work.

It works like that here anyways.

It does NOT work like that. If a part may break a call is made and the customer informed that they will need a new part if it does. If the part is that fragile it should be replaced anyway

 

[Astro14]

It does NOT work like that. If a part may break a call is made and the customer informed that they will need a new part if it does. If the part is that fragile it should be replaced anyway

It does work like that. It absolutely does work like that.

I’ve seen them break perfectly good parts. I’ve seen them forget to put parts back on. I’ve seen them leave tools under the hood. I’ve seen them lose parts.

Allow me to share my favorite story of dealer tech ineptitude. They changed the oil on my tundra, during that simple job-they managed to dent the transmission fluid cooler, which is several inches in front of where the skid pan goes. I don’t know how they managed to hit it. Then, they lost the bolts that held the pan in place.

So, then, they at least they put a new bolt in.

The bolts were still stuck in a magnetic dish that was on the frame rail by the transmission Cross member. So no, they didn’t actually lose the bolt. Well, I guess they did, but the bolt was stuck to the bottom of the truck.

Did they tell me about the lost bolt? No, of course not.

Did they fess up to denting the transmission fluid cooler? No, of course not.

No part is built strong enough to overcome the breathtaking ineptitude of mechanics that I’ve seen work on my vehicles.

 

[Chris142]

It does work like that. It absolutely does work like that.View attachment 266478

I’ve seen them break perfectly good parts. I’ve seen them forget to put parts back on. I’ve seen them leave tools under the hood. I’ve seen them lose parts.

Allow me to share my favorite story of dealer tech ineptitude. They changed the oil on my tundra, during that simple job-they managed to dent the transmission fluid cooler, which is several inches in front of where the skid pan goes. I don’t know how they managed to hit it. Then, they lost the bolts that held the pan in place.

So, then, they at least they put a new bolt in.

The bolts were still stuck in a magnetic dish that was on the frame rail by the transmission Cross member. So no, they didn’t actually lose the bolt. Well, I guess they did, but the bolt was stuck to the bottom of the truck.

Did they tell me about the lost bolt? No, of course not.

Did they fess up to denting the transmission fluid cooler? No, of course not.

No part is built strong enough to overcome the breathtaking ineptitude of mechanics that I’ve seen work on my vehicles.

There was a a difference between smashing your cooler and having a hard as a rock rubber boot break when trying to work with it.

 

[TomYoung]

In my mind a 'screw up' is a mistake- that 'repair' was no mistake.

i think the point is that the part should have been replaced. This was deliberate, not a mistake. The part cracking was incidental.

 

[Strumpan_]

It does NOT work like that. If a part may break a call is made and the customer informed that they will need a new part if it does. If the part is that fragile it should be replaced anyway

At my work if we break something we will replace and pay for it. Just said how we do it and how most should.

So it DOES work like that.

 

[JeffKeryk]

I am sure there are shops who back up their work. At least I hope so.
But as others have posted, there is far too much error prone work out there. Missing belly pan fasteners is pretty common.
Heck, there was a genuine Toyota oil filter removal tool lodged in the frame of our GS350... Ha!

The best I can do is, find a good shop and stick with them. As @Astro14 points out, "dealer quality" is a myth in many cases.
I thank the few shops I deal with and always tip. I need them around. A $25 pizza is a great way to insure quality.

 

[4WD]

It does work like that. It absolutely does work like that.View attachment 266478

I’ve seen them break perfectly good parts. I’ve seen them forget to put parts back on. I’ve seen them leave tools under the hood. I’ve seen them lose parts.

Allow me to share my favorite story of dealer tech ineptitude. They changed the oil on my tundra, during that simple job-they managed to dent the transmission fluid cooler, which is several inches in front of where the skid pan goes. I don’t know how they managed to hit it. Then, they lost the bolts that held the pan in place.

So, then, they at least they put a new bolt in.

The bolts were still stuck in a magnetic dish that was on the frame rail by the transmission Cross member. So no, they didn’t actually lose the bolt. Well, I guess they did, but the bolt was stuck to the bottom of the truck.

Did they tell me about the lost bolt? No, of course not.

Did they fess up to denting the transmission fluid cooler? No, of course not.

No part is built strong enough to overcome the breathtaking ineptitude of mechanics that I’ve seen work on my vehicles.

Well, uh, did they at least leave SnapOn ?

 

[ArrestMeRedZ]

Was exchanging coolant in #1 son's truck last month. Had to remove the airbox to access a hose. Out of 4 screws, three were stripped and the fourth was missing, the mount having been completely broken off. All previous maintenance done at the local Las Vegas Chevy dealer where he bought it.
I bought him another air filter box and instructed him to either bring it to me for oil changes, or tape a note to the box instructing them not to check the filter.

 

[JeffKeryk]

Was exchanging coolant in #1 son's truck last month. Had to remove the airbox to access a hose. Out of 4 screws, three were stripped and the fourth was missing, the mount having been completely broken off. All previous maintenance done at the local Las Vegas Chevy dealer where he bought it.
I bought him another air filter box and instructed him to either bring it to me for oil changes, or tape a note to the box instructing them not to check the filter.

Would you consider contacting the dealership?

 

[ArrestMeRedZ]

Would you consider contacting the dealership?

Nope. Not worth my time for the $160 I'm out, considering the likelihood of success. I dont know when they did it in the 100k miles he has taken it to them for service.
If it was my personal truck, and I found the screws stripped right after they serviced it, definitely.

 

[NormanBuntz]

Try silicone spray on the hose to soften it up first. A new intake hose won't be cheap.

 

[CapitalTruck]

Assuming it's cold where you're at, I'd try it again in the warmer months or after the vehicle sits overnight in a heated garage.

The situation is going to vary, but for both the 2021 GMs in my sig, I bought them used w/ ~3yrs/30K miles on them. They saw nothing but GM service every 5K miles prior to me buying them. One was missing an air cleaner box screw, the other has one hole totally stripped out. GMs use annoying wood screws so it's only a matter of time. I suppose my point it, dealer service doesn't mean problem free service.

Direct on those stupid wood screws. When I first saw that on my 2013 I was like “you got to be kidding me”

 

[SC Maintenance]

I agree in this case the hose likely just needs replacing. If it doesn't break it could crack anyway which would cause other operational problems. Just replace it - in whatever way is easiest - DIY, dealer, Indy mechanic.

However I agree with the dealer thoughts here - I worked in one as a kid. I have said it before - we had 4 mechanics. 2 I would let work on anything I owned. One I would let work on my stuff if he was not hung over, which was just about never. The 4th I wouldn't let take my trash to the curb. I presume Indy shops are similar?

Only way to ensure something is done correctly is DIY.

 

[Sayjac]

Try silicone spray on the hose to soften it up first. A new intake hose won't be cheap.

'Just in case' it had been needed, I checked pricing. The Honda OEM is right at $60 MSRP, which 'if lucky' a dealer would sell it for that price. Less at online Honda parts shops, but shipping cost (and time) always must be factored in there. For comparison, the Dorman piece, ~$40 at local AP stores. As noted though, I'm quite confident that current hose in undamaged condition, so moot point. Ultimately, as alluded to by several members and spelled out early on by @BHopkins, a little heat did the trick.

 

[zzyzzx]

I would just buy a new boot and be done with it(they're cheap online). They're almost always cracked and split by this age on these cars anyway

And they usually break in a spot where you can't see the break unless it's been removed.

 

[Kira]

And what do we want to see in used car ads? FULL DEALERSHIP SERVICE SINCE NEW!

 

[Sayjac]

And they usually break in a spot where you can't see the break unless it's been removed.

Don't about other generalized applications, but for the specific topic boot, what can't seen on top and side, can be viewed with a mirror and help of slim bar led work light. No removal required to see it all.

 

[JeffKeryk]

Less than $20 on Amazon.

 

[Sayjac]

Less than $20 on Amazon.

What's "less than $20 on Amazon?" The aforementioned Dorman at local AP stores, or the Honda OEM? The latter being the preferred choice' for me'. If price for one of their off-brand hoses, I wouldn't consider purchase. Again though, moot point here.