- Aug 21, 2008
- ON, Canada eh?
Last April I bought a really nice Acer Nitro laptop and have been thrilled by its performance. Kudo's to Acer for such a great model. Well last weekend I went to bed Friday night and when I woke up on Saturday the laptop was off (usually left on all the time, and run on battery occasionally). first thing I thought was one of my silly dogs must have knocked the charger out of the plug. (Happens more than it should) I check the cord and it wasn't that. I attempt to power on the unit and I would get a flash of the blue LED by the charging port and that was it. I pull out my multi-meter and check the charger under the load of a small bulb and sure enough it's putting out 19.5V, so I immediately thought it must be something internally. I even tried pushing the battery disconnect button with a pin through the pin hole on the bottom for this function. Nada, completely dead. So I jump on Acer's website and find the local service depot which is sort of on my way to work and get an authorization to take it in. (Took minutes, no receipt needed because I registered it when I got it.) In the meantime I think, I should take the hard drive out and make a copy of my data and then send it in totally wiped because of sensitive content I have on there so I proceed to take off the cover where the HDD should be and the bay is empty with just a SATA connector there for a secondary mechanical drive but no SSD. I look it up online and find out that you have to take apart the laptop to get at the SSD inside. Not wanting to do that because the laptop is under warranty I decided to send it in the way it was. I went through my last back-up of the unit (back's up nightly) and looked through all the data to see what I had on there so I could change passwords etc. in case the tech working on my laptop decided to make a copy of my files or whatever and try to get into my banking etc. using my password manager. I also terminated all saved login sessions and "authorized devices" for things like Team Viewer and other programs and websites and changed their passwords as well. It was a ton of work and it got me thinking that I should have either checked into the SSD location prior to keeping data on the machine under warranty and/or keeping all the data encrypted on the drive or keeping it all on my home server instead. Anyway. I didn't think about this and well now I have to hope that my data I can't control wasn't copied. The good news is I logged into my Teamviewer control panel online and it shows that the machine was never booted to windows with an internet connection so aside from them possibly taking the drive out and making a copy I'm good there. They also send you updates when they receive it and send it back and they only had it for 1 complete day between receiving it and sending it out repaired. I do have to say that although something failed in my laptop, Acer was super at repairing it quickly and at no charge to me. I have to give them credit for amazing service and turn-around time and I would buy another unit from them because of this experience. Lesson learned on the data though!