JD Power CSI Picks Lexus Again

[Mattchou]

J.D. Power's annual Customer Service Index has once again elevated Toyota 's Lexus brand to the top slot. The Lexus brand scored 912 points on a scale of 1000 when ranked in customer service in the first three years of ownership, in areas such as service experiences and quality. Buick finished in second place in the survey with 911 points and Cadillac came in third at 909. Rounding out the top ten were Jaguar (908); Lincoln (906); Mercury (905); Saturn (904); Pontiac (903); and Audi, MINI and Volvo , tied at 890. The industry average of 873 was above brands like Mercedes-Benz (872), Ford (855), Toyota (851), Nissan (849) and Volkswagen (810).

 

[55Test]

I think that speaks pretty well for Buick to come in 1 point behind Lexus, and look at the other GM brands on that list. They all finished higher than Toyota or Nissan. And I just noticed one more thing, Honda didn't make the list for some reason?

 

[JavaMan]

Honda missing? Wonder what happened? We currently have a 1999 LeSabre. Oustanding automobile. Still performs great with great gas mileage. Probably 32+ on the highway. Yes, I would like to have a Lexus; but, my wallet prefers Buick.

 

[bretfraz]

Honda is not missing. The JD Power CSI ranking is for DEALER service, not a rating of how good the cars are.

From the press release:

The study, now in its 26th year, measures the customer satisfaction of vehicle owners who visit the dealer service department for maintenance or repair work during the first three years of ownership, which typically represents the majority of the vehicle warranty period. Overall customer satisfaction with dealer service is based on six measures: service initiation, service advisor, in-dealership experience, service delivery, service quality and user-friendly service.

Here's the list:


Customer Service Index Ranking
(Based on a 1,000-point scale)

Lexus 912
Buick 911
Cadillac 909
Jaguar 908
Lincoln 906
Mercury 905
Saturn 904
Pontiac 903
Audi 890
MINI 890
Volvo 890
Acura 889
Chevrolet 887
Infiniti 887
Porsche 887
BMW 884
Honda 883
HUMMER 882
Saab 880
GMC 879
Industry Average 873
Mercedes-Benz 872
Hyundai 869
Chrysler 867
Ford 866
Dodge 862
Toyota 861
Subaru 858
Jeep 851
Nissan 849
Mitsubishi 848
Kia 843
Mazda 843
Land Rover 840
Suzuki 823
Volkswagen 810
Isuzu 781

 

[JavaMan]

Silly me. I guess I should read more carefully.

 

[obbop]

Considering that, in my opinion, the vast majority of Americans are woefully ignorant regarding anything mechanical, electrical and electro-mechanical those ratings must surely be based upon mainly subjective feelings.

Feelings.... woh woh those feelings.... la la la la.....

In udder words, worthless info. JD Powers is merely, again my opinion, just one of a multitude of marketing schemes designed to profit JD Powers and, eventually, the firms selling cars.

I would rather view a survey of used auto parts salespeople who can ascertain via parts demand as to which vehicles need more or less repair and as to what the problem areas are. It's easy to toss aside collision sales since a wreck needing parts does not equate with reliability or lack thereof.