If so, then it is real simple, let your government agency take care of it for you.
Fill out a 5 minute form, they will have your internet provider contact you, instead of you them. Common sense says you may want to contact your provider first but if you do and are unhappy with the response then fill out the darn form and stop whining )
It is a service YOU PAY FOR out of every paycheck, so why settle?
https://consumercomplaints.fcc.gov/hc/en-us
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Fill out a 5 minute form, they will have your internet provider contact you, instead of you them. Common sense says you may want to contact your provider first but if you do and are unhappy with the response then fill out the darn form and stop whining )
It is a service YOU PAY FOR out of every paycheck, so why settle?
https://consumercomplaints.fcc.gov/hc/en-us
_