When I got my 2019 cherokee with the 2.0T they were trying to put bulk conventional 5w20 servpro in it.
I had to get the manager and show him the manual.. (5w30 syn with ms-13340 spec)
they then redid the oil change.... Using Servpro syn 5w30 which didnt meet the spec..
This is the Jeep dealer's quick change. They also wanted to charge for it but 2(3?) years were included.
Guy also used an impact driver on the airbox I told him not to bother checking(5k miles new vehicle)
after that I changed it myself.
To be fair they did put the right oil in the 2017 pentastar cherokee.. of course I paid 8$ to upgrade to the mopar filter
and they used the jobber filter.. and had to redo that oil change too. I thought after 2 years I'd give them another shot
being I had "free" oil changes.. and was out of oil filters.
They were also trying to sell me tire rotations when they were included with "Jeep Wave".. but I did them myself anyway.