We have TWC Turbo level connection (15-20 MBPS theoretical).
Normally during daytime we get around theoretical max 20-21 MBPS even over wifi.
Lately in the evening DL speeds have been around 7-10 MBPS but I didn't think much of it, as it's normal to drop speeds when more people are at home, holidays, again more people staying home etc etc.
The UL speed has always remained steady at 2.5 MBPS though. (I know it's low for theoretical UL speed but it has always remained stable, even when DL speed dropped)
However today, not only did the DL drop to about 6-7 MBPS but the upload speed went to ZERO !!!
I tested with multiple laptops, wired direct to modem and via wifi and using different browsers and different speed tests. (ookla and TWC's own, which I think is ookla based anyway)
Finally called TWC support and the base level support guy said he "refreshed" the signal etc, and the UL speed did go up to 2.25 which is acceptable, but this remained like that only for about 10 minutes. Then it went down to 0 or 0.01 MBPS... sometimes the UL speed test would not even run, kept connecting and then gave me a "FAILED UL test" message
They transferred me to Advanced Level tech support and they had me unhook the coax cable to the Modem (Motorola surfboard) and disconnect the power to it for a minute or so and then reconnect. This fixed the problem mostly...
DL went up to about 16-17 which is normal for that time of day and upload went up to about 2.3 MBPS, which was fine.
This also lasted only about 20 min and while I was still on the phone with tech support the UL went down AGAIN to zero / test failed, etc.
He finally made an appoinment for someone to come in and check things out on (for Sunday morning).
Now it's about 1:00 am and normally at this time we get MAX DL and UL speeds (21 / 2.5)
I just did a speed test and ping is 21 ms, DL is 16 (low for this time) and UPLOAD .... yep FAILED again. Not even a result. (sometimes it would take forever and would say 0.00 MBPS).
Even though DL speed says 16 MBPS, it does NOT behave as if it was that speed. It behaves as if it was MUCH slower. Some website would not even render correctly at all. (speed test page would load as if it was an MS DOS screen, but most websites load ok, but slow, nowhere NEAR as 16 MBPS fast)
Any clue as to what's happening? why would only the UL speed be badly affected? (DL is affected too, but not as bad as UL speed).
IDK what to do especially if the tech comes in and everything's back to normal at that time on a Sunday morning. I have saved screenshots etc, just in case.
What could cause such internet behavior? Nothing has changed in our HW.
I am going to unscrew the coax again tonight and unplug the modem, until i get up in the morning, just to make sure I do it for a longer period of time. (don't some of those modems have a battery back up?)
Any feedback/ideas are appreciated. Really frustrated about this right now
Normally during daytime we get around theoretical max 20-21 MBPS even over wifi.
Lately in the evening DL speeds have been around 7-10 MBPS but I didn't think much of it, as it's normal to drop speeds when more people are at home, holidays, again more people staying home etc etc.
The UL speed has always remained steady at 2.5 MBPS though. (I know it's low for theoretical UL speed but it has always remained stable, even when DL speed dropped)
However today, not only did the DL drop to about 6-7 MBPS but the upload speed went to ZERO !!!
I tested with multiple laptops, wired direct to modem and via wifi and using different browsers and different speed tests. (ookla and TWC's own, which I think is ookla based anyway)
Finally called TWC support and the base level support guy said he "refreshed" the signal etc, and the UL speed did go up to 2.25 which is acceptable, but this remained like that only for about 10 minutes. Then it went down to 0 or 0.01 MBPS... sometimes the UL speed test would not even run, kept connecting and then gave me a "FAILED UL test" message
They transferred me to Advanced Level tech support and they had me unhook the coax cable to the Modem (Motorola surfboard) and disconnect the power to it for a minute or so and then reconnect. This fixed the problem mostly...
DL went up to about 16-17 which is normal for that time of day and upload went up to about 2.3 MBPS, which was fine.
This also lasted only about 20 min and while I was still on the phone with tech support the UL went down AGAIN to zero / test failed, etc.
He finally made an appoinment for someone to come in and check things out on (for Sunday morning).
Now it's about 1:00 am and normally at this time we get MAX DL and UL speeds (21 / 2.5)
I just did a speed test and ping is 21 ms, DL is 16 (low for this time) and UPLOAD .... yep FAILED again. Not even a result. (sometimes it would take forever and would say 0.00 MBPS).
Even though DL speed says 16 MBPS, it does NOT behave as if it was that speed. It behaves as if it was MUCH slower. Some website would not even render correctly at all. (speed test page would load as if it was an MS DOS screen, but most websites load ok, but slow, nowhere NEAR as 16 MBPS fast)
Any clue as to what's happening? why would only the UL speed be badly affected? (DL is affected too, but not as bad as UL speed).
IDK what to do especially if the tech comes in and everything's back to normal at that time on a Sunday morning. I have saved screenshots etc, just in case.
What could cause such internet behavior? Nothing has changed in our HW.
I am going to unscrew the coax again tonight and unplug the modem, until i get up in the morning, just to make sure I do it for a longer period of time. (don't some of those modems have a battery back up?)
Any feedback/ideas are appreciated. Really frustrated about this right now
