Originally Posted By: Al
As I have said before. Comcast has been more than excellent when I have called. If you have a service interruption they are there within a couple hours. Even for ONE Customer.
My experience has been the exact polar opposite as yours in every location where I have used their services (5 locations in 3 cities each 700 miles apart over the course of 10 years). If your local office gives you that sort of excellent customer service I commend them for it and wonder why they've never had it in my location.
A 'cable out' call on any given Wednesday was routinely met with boilerplate 'it should be fixed before next Tuesday' answer. And often it wasn't fixed by then.
As I have said before. Comcast has been more than excellent when I have called. If you have a service interruption they are there within a couple hours. Even for ONE Customer.
My experience has been the exact polar opposite as yours in every location where I have used their services (5 locations in 3 cities each 700 miles apart over the course of 10 years). If your local office gives you that sort of excellent customer service I commend them for it and wonder why they've never had it in my location.
A 'cable out' call on any given Wednesday was routinely met with boilerplate 'it should be fixed before next Tuesday' answer. And often it wasn't fixed by then.