This was the first time someone in my family had their car stolen or considered total loss after an accident. I would assume the insurance company will take in all considerations when coming up with a payout amount for the car. Like all insurance companies, they will low ball you I would assume. Can you decline and counter offer their first offer? The two big factors that will up the price on my parents side is it’s a 2015 with 33,000 miles and the used car market is still really high right now. If they don’t agree to the price, can the insurance company give a lower offer and say take it or leave it?