I am assisting with a family member who was in an auto accident. This is related to the purchase of the 2009 Silverado, right before Christmas.
There is an impasse with the insurance company who is paying out on this, which is Auto-Owners Insurance They are refusing to provide a breakdown of the numbers that they used to determine the value the totaled vehicle. All they want to provide is a single number.. They act as if the breakdown of the numbers, of how they determined the total value of the vehicle, is some sort of trade secret.
They came out with an offer, and quickly cut a check. It took about 2 minutes of looking at the appraisal, which was a piece of rubbish written up by Copart, to realize that this offer was severely lacking. It should have never been submitted to us. It was missing several key options on the vehicle, and all of the accessories installed on it. To be honest. the appraisal seems like it was done by someone who was looking at pictures of the vehicle, and not by someone doing it in person.
The second offer added an additional $1500 to the first offer. Now, when Auto-Owners is asked to provide a line by line breakdown of how they determined the value of the vehicle, their response is that the second offer is their final offer, and they refuse to provide a breakdown of how they arrived at their payout. We have asked several times for a breakdown of their offer.
In addition, there has yet to be any offer of compensation for installed accessories, which are clearly shown (and itemized) in provided pictures of the wrecked vehicle.
Is it typical for an insurance company to refuse to provide the numbers showing how they determined the value of a vehicle, line by line... and to flat out refuse to even address any compensation for installed accessories?
There is an impasse with the insurance company who is paying out on this, which is Auto-Owners Insurance They are refusing to provide a breakdown of the numbers that they used to determine the value the totaled vehicle. All they want to provide is a single number.. They act as if the breakdown of the numbers, of how they determined the total value of the vehicle, is some sort of trade secret.
They came out with an offer, and quickly cut a check. It took about 2 minutes of looking at the appraisal, which was a piece of rubbish written up by Copart, to realize that this offer was severely lacking. It should have never been submitted to us. It was missing several key options on the vehicle, and all of the accessories installed on it. To be honest. the appraisal seems like it was done by someone who was looking at pictures of the vehicle, and not by someone doing it in person.
The second offer added an additional $1500 to the first offer. Now, when Auto-Owners is asked to provide a line by line breakdown of how they determined the value of the vehicle, their response is that the second offer is their final offer, and they refuse to provide a breakdown of how they arrived at their payout. We have asked several times for a breakdown of their offer.
In addition, there has yet to be any offer of compensation for installed accessories, which are clearly shown (and itemized) in provided pictures of the wrecked vehicle.
Is it typical for an insurance company to refuse to provide the numbers showing how they determined the value of a vehicle, line by line... and to flat out refuse to even address any compensation for installed accessories?