Huge Problem!! Very Important!!!

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They are already sunk, I am sure the Ford Dealer already logged the VIN and inspection result
in the computer indicating no oil and siezed engine. I am also sure they checked the filter to see if it was changed or original. If original, they logged that in too. Note, this isnt as uncommon as most people think. Happens all the time, talk to some people in service depts and they see this. Imagine what you would pay for a new car if all OEM's covered this situation because of stupidity od customers.

And we wonder why warranty claims are denied, people like this who want to commit fraud make the OEMS question everything.

Also assume the engine used 1qt per 5000 miles, 5 qt sump. At 5K has 4qts, at 10K has 3qts
at 15K has 2qts and 20K 1qt?

Your friend and his wife must have no clue and blame each other for everything.

Tell him to pony up 5K$ and have the engine replaced.
 
quote:

Originally posted by brianl703:

quote:

Originally posted by Big John:
I can't see how a service manager is going to be compassionate on this one.

If I were the service manager AND if the person were honest about what happened, I'd see if I could get him the replacement engine at cost or at a discount compared to the normal list price.


It never hurts to ask. If a person is polite and honest instead of demanding and deceitful when dealing with a service manager, it might take the manager by surprise
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There is a lot of "discretion" built into parts prices, less into labor. I think they stand a good chance of getting the replacement engine at dealer price, but probably not much help on labor.

I have gotten 10-40% discounts on major parts purchases at dealers just by asking. I won't bother them on a $20 part, but when a pile of parts starts approaching $100 I do. I'm succesfull maybe 50% of the time.
 
Sorry for not posting again until now. Well it turns out that his wife actually did have a couple of oil changes. She found the receipts to prove it after looking forever. First oil change at 8,457 miles and the other at 17,326 miles. Currently has 22K and change I think. So it wasn't as badly neglected as we thought. Still though, 9K miles between changes on dino oil is way too much for my blood. Not sure exactly what happened to the oil from 17,326 to now 22? (that's 5K miles) that caused it to be VERY LOW, not totally dry. As I said, the dealer told her that the engine seized up but when they had the truck towed back to their house after coming back from the mechanic they started the truck right up although it does make a clank...clank...clank sound which seems to be coming from the top of the engine which kind of tells me that the rocker arms or somewhere in the valvetrain is bad. The mechanic needed to add 4 quarts of oil so yes it was VERY LOW and who knows how long she's been driving with it that low. There was never any light that went on to indicate low oil nor do I know if one even does comes on(?). Anyhow, he went to Pepboys and bought a new filter....a Motorcraft 820S. He removed the old filter and put on the new one and then topped off with oil. Turns out that the filter that was on the engine is exactly the same as the new one....Motorcracft 820S. There were no markings on the filter anywhere to indicate that it's the original out of factory filter. I was over last night and got a chance to look at it. Man the oil in the filter was so dirty and very thick and black. Could all the sludge in the engine have absorbed 4 quarts of oil in 5K miles? I can't see that happening in just 5K miles. One other thing he told me was that when he looked at the oil filter on the engine before he removed it he noticed that one entire side of the filter was full of oil as if it were leaking out. So I'm wondering if it actually leaked out only when she was driving because there are no oil drips on the driveway. In any case, the truck was towed back to the dealer Wednesday night and a warranty guy is paying a visit to the dealership to check it out. I wished them good luck and hopefully they won't have to pay out of their pocket, at least not all of it.
 
My guess is that the infrequent oil changes caused the engine to start to burn oil. She probably never checked it between changes, either, so it was able to get as low as it did. At least it doesn't sound like they're trying to screw the dealer.
 
If its a Jiffy Lube receipt look it over carefully; it might have mileage of past visits/services from the amazing Jiffy Lube central server. Then if it's a question of losing, say, half of the receipts she might still be in luck.
 
The Jiffy Lube computer should easily be able to cough up a record of when she got changes done. Worth a look, you never know, there might be one more for which she could not find the receipt. That could really push them over to the side of having either a legit wty claim or perhaps one against JL if they didn't install the plug securely, etc.
 
quote:

Originally posted by jeepzj:
One other thing he told me was that when he looked at the oil filter on the engine before he removed it he noticed that one entire side of the filter was full of oil as if it were leaking out. So I'm wondering if it actually leaked out only when she was driving because there are no oil drips on the driveway.

Are you saying oil was on the outside of the filter?

Maybe a case of the guy doing the oil change not tightening down the filter properly or inspecting for a good gasket on the filter initially. That would cause the massive oil loss.

With 5w-20 oil volatility, if that is the oil
was using, and it's probably cheap 5w-20 coming from an oil change service center, combine that with massive oil loss and many miles, would all equal increased deposits, heat, and other engine seal failures further increasing oil loss.
Just a guess.

it was 5w-20 oil, right? Please say it was, then there will be an official 5w-20 horror story.... 20w-50 oil for everyone now
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Ford should deny the warranty if she violated the oil change interval especially twice. The allocated money would be better suited to someone just out of warranty with a failure who followed all maintenance.
 
you have to be bare dry of oil for awhile to blow up the engine. I had a severe and I mean a really severe rear main oil seal leak. I was losing a quart every 8 miles. I drove max 20 miles at a time. I would add a quart or two everytime I started the car for a month. until I had to the time to drop the transmission to replace the seal. It was scary to check the oil on the dipstick and show it bone dry after 20 miles. but it's been 800 miles since I replaced the seal, no leaks, losing no more oil. no damage apparently. 92 mits mirage 123k
 
quote:

Originally posted by mikep:
Note to self; Never buy a car turned in off lease!

Hey were not all bad! I am leasing my Jeep. It's original oil and filter were changed before 1000 miles.

It has had oil and filter changes every 3-4K using quality dino oil such as Havoline, Chevron and Champion or Wix filters, is currantly running GC!

My last UOA showed that dirt is getting past my airfilter and I took the proper corrective action immediatly.
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As per the previous post, while I would be very suspicious of how an off lease vehicle was treated, I know how i reacted to my one "lease by proxy".


My girlfriend is not an auto expert. One time when looking for my car in a large parking lot I asked her "I have had this car for 2 years and you don't even know what kind of car we are looking for, do you?" she responded "Sure I do. It's brown. I think."

She leased a Toyota Corolla. I told her to take it for service as indicated in the manual (or in some cases I took it myself). Just to the Toyota dealer. Why? Because they did great work at reasonable prices? No. Convenient location. Nope. Just for insurance. All the records are there. Toyota dealers did all the work. Who could they blame if something went wrong?

At end of lease, the value on the car was about $2K over the lease buyout. Flipped it same day and used it as down payment on an Acura. Told the GF, just take it back to an Acura dealer on schedule.


quote:

Originally posted by mikep:
Note to self; Never buy a car turned in off lease!

 
quote:


it was 5w-20 oil, right? Please say it was, then there will be an official 5w-20 horror story

The 4.0L engine specs 5w30 the 4.6L specs 5w-20. My guess is she had the 4.0L engine as that is the more prevelant engine sold in the Explorer.

My wife's 02 has the 4.0L and I having been changing it at 5000 miles with dino but she drives alot of hwy miles.
 
Read through some/most of the post on this thread.

Answer to the original question.

Yes! Ford, Dodge, or GM dealers can more than likely tell if you have the original factory installed filter on a car with 20k miles on it. Even if they can't, you can bet that a half educated moron would be able to tell, the filter has been on there for the entire life of the auto.

Why are you trying to get information that is intended to help "your friend" commit fraud. Your friend, or his wife were smart enough to check the oil, right, evidently just to lazy to do it. Neither one of them ever heard the words "oil change"?

Do you really think changing the oil and filter is going to fool any one when they bring it back to the dealer? Let's see brand new oil, brand new filter, trashed and sludged engine. No dealer stamps in the maint. book, no reciepts for oil changes. Only adds up to one thing. Neglect, compounded by stupidity, multiplied by fraud.

Whether are not it was a faulty idiot/warning light is irrelevant, the engine had to be rattling. Surely some one would have noticed and ignored it.

20k miles. Did he or wife take the time to read the owners manual? Mine gives all kinds of instructions pertaining to oil, maintaining oil level, checking oil level, recommended oil, and recommended interval between oil changes. IF what you are describing is actually the truth, then the automobile had to be gradually running out of oil for a extended period of time. Week? Two weeks? Month? Two months? If any one with 2 bits worth of sense would have taken the time or interest to check the oil. The problem would have been detected.

Tell your friend he is a dummy, but also tell him it is far better to be an honest dummy, than a lying cheat.

Just reread the entire thread.

Now !

Whoops!

The oil was changed a couple times. Strange how the story changes as the mood of the thread turned directly against the "friend". Sorry that I wasted my time responding in the first place. So what is the real, true, cut to the chase truth?
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[ January 30, 2005, 05:32 PM: Message edited by: twentynine ]
 
Gosh I love the responses. This has all the markings of an old style western hanging. There's the weepers that pray for mercy on the poor soul ..and there are a few there that are sitting there getting a kick out of the death throws ..sorta enjoying the squirming.
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People tend to get what they deserve.
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I don't think the oil change intervals can be said to have a provable relationship to this failure.
I would argue that the real fault lies with the vehicle's operator for failing to inspect the dip stick weekly as the manual no doubt reccomends, plain and simple.
We've seen cars on this board go 30K on regular dino without mechanical failures, and with only a little bit of acid in the crankcase as a result. We've seen dino oils hold up quite well in 7500 mile intervals. in cars that were neither harsh nor easy on oil.
 
quote:

Originally posted by Pablo:
I don't mean to be preachy and I'm probably going way off in the squishy weeds here.....

This is made up, right?

Total BS right?

Who's idea was it to try and cheat the dealer anyway? (aka fraud) I hope I misread your post....

Listen - the other guys summed it up smartly:

Expensive lesson.

What? Married people don't talk?...is the guy a complete moron...what evidence did he have the wife knew squat about maintainining a car?

I don't know.......a new friend and check your morals?


Pretty much sums it up..I would say this couple acted like a couple of 'Tards. And they finished it off trying to cheat the dealer. I don't see how you can cut this pair one ounce of slack. These are the type of folks that have forced 10 "Danger/Warning" on everything sold. Ridiculous
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Dumbing down of America and "Take no Responsibilities" Duuuhh the warning light didn't come on
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Guess there were no directions on how to lift the hood and chedk the oil level.
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