It was obvious that UPS was just short of being in melt-down mode.
On Sunday night, I received an email from UPS that a package would arrive on Monday... and it didn't. It was delivered on Tuesday.
On Tuesday, I received a different email that a package that was to arrive on Tuesday wasn't going to, and wouldn't be delivered until Thursday. But it arrived on Tuesday as it should have.
Trying to track packages and get accurate information was futile. Most of the tracking information that I saw was delayed by several hours. One of the packages showed that it traveled several hundred miles between UPS hubs in different states... in just 10 minutes.
And it was obvious that Kohl's was swamped as well.
I ordered several gifts from Kohl's early last week, and they ended up shipping a couple of them next-day air, just to get them to arrive on time. One of my orders was double shipped out of two separate warehouses, and both of those were shipped two-day air. They probably lost most, if not all of the profit on my orders, because they shipped so much of it by air, instead of ground.
I would assume that there will be a lot of 'post-mortem' meetings in January, to try and figure out where it all went wrong.
On Sunday night, I received an email from UPS that a package would arrive on Monday... and it didn't. It was delivered on Tuesday.
On Tuesday, I received a different email that a package that was to arrive on Tuesday wasn't going to, and wouldn't be delivered until Thursday. But it arrived on Tuesday as it should have.
Trying to track packages and get accurate information was futile. Most of the tracking information that I saw was delayed by several hours. One of the packages showed that it traveled several hundred miles between UPS hubs in different states... in just 10 minutes.
And it was obvious that Kohl's was swamped as well.
I ordered several gifts from Kohl's early last week, and they ended up shipping a couple of them next-day air, just to get them to arrive on time. One of my orders was double shipped out of two separate warehouses, and both of those were shipped two-day air. They probably lost most, if not all of the profit on my orders, because they shipped so much of it by air, instead of ground.
I would assume that there will be a lot of 'post-mortem' meetings in January, to try and figure out where it all went wrong.