99% of you are FAR, FAR above me:
5.1 MB/s down
614 MB/s up
6mS Ping
Carrier ATTTTTTT
Cost: $54/mo.
I came off the last promo and my /mo rate went from $20 to $54!! Further they have the nerve to call 6 MB/s down "elite"
Despite repeated calls to CRD, the best I could get was $34/mo. Despite repeated requests to speak to a super/manager, I was denied and lied to. "They can't do any better than me". I finally had to SCREAM my way in to be elevated to a manager & threaten to go to a local TV station with my complaint. After calmly laying out my case, she promptly dropped me back to $20/mo for 'elite'. She also extended me other credits resulting in a $164 bill being turned into a $30 credit.
Wow, did my BP shoot up! ATT is predatory, deceptive, manipulative, practices outright fraud and will repeatedly LIE to its own 'customers'. I live in a very expensive neighborhood now, yet ATT has done nothing to 'upgrade' it's old copper, according to the helpful line-techs I speak with. No problems at all with the line-guys: They're great. The #$%^! idiots I have to deal with in sales/marketing/retention are just idiots. They used to be very helpful. No longer.
ATT can pound sand. They could care less in the office. I get the distinct impression that their management & marketing are horrid and that their 'office' employees are not treated well at all. My on-line account still shows 'services' that were yanked as of April 1. After looking at the most recent bill, they put this in mouse type on page 3/3 "oh, by the way......this service is being eliminated".
They constantly want to upsell me on U-verse...over the same poorly-maintained copper ADSL comes through. WHAAAAT? Further, as I posted earlier, they're doing away with U-verse.
ATT is NOTHING but a poorly-run, marketing-driven company who thinks nothing of taking advantage of its long-standing customers, out-right lying to them and denying them access to those with power to make better deals.
Absolutely pathetic. Power Corrupts. Absolute Power Corrupts Absolutely.