Figured I'd post here as a warning if you are in the Southeast and want to buy something that will need to be shipped freight by Home Depot.
Avoid.
The last-mile service they use is a company called 'Fastmile Atlanta'. If you want to see some stellar 1 star reviews, google their name and have a read. Needless to say, they are apparently the worst delivery service in Atlanta.
Link to reviews:
https://tinyurl.com/4cvznjbe
I got a text on March 30th saying that my delivery was scheduled for 3/28 and that they would get back in touch with me. Later that day, my delivery was marked as 'delivered' in their and HomeDepot's tracking. No water heater.
Conversation with Home Depot resulted in them cancelling that order and placing another one. Again. I get notices that the item has shipped and that it will be delivered on 4/5 (Tuesday). Tuesday comes and goes and HD's system is updated to reflect that it will now be delivered on 4/9 (Today). I wait patiently until about 1730, and decide that its not coming and that I've had enough of this game.
Also, the shipper does not answer their phone, or at the times I called, even a voicemail. Somewhere between the first and second orders I look into the company and see that I'm not the only one, a lot of people are having problems with the company delivering things.
I print all my invoices, shipping notices, etc etc and head to the local store. I talk to an outstanding assistant manager and explain that its not his fault or problem and that I understand that, but can he help me, knowing that he could easily tell me to pound sand and I would be ok with that.
Instead, he spends about 30 min with me and corporate on the phone and gets things straightened out and I leave with the water heater in the back of my truck.
All in all, Home Depot service has been great with handling this, they just need to pick another last-mile freight shipper.
So I'll finally get to install it tomorrow, hopefully I bought enough PEX fittings to get it done, although knowing me, I probably forgot at least one of something I'll need.