Has Milwaukee ruined their big impact.
- Thread starter Trav
- Start date
I see your posted video @Trav
and raise you this bonus coverage.
https://toolguyd.com/milwaukees-m18-fuel-2767-impact-wrench-probems/
Edit: sublgt beat me to it
and raise you this bonus coverage.
https://toolguyd.com/milwaukees-m18-fuel-2767-impact-wrench-probems/
Edit: sublgt beat me to it
Last edited:
Not a fan of anything TTI, I use this one and the smaller Makita. I got the XWT18z with the pin not the hog ring.
Looks like the bean counters got hold of the design, made it cheaper, and shockingly, much worse.
Not an engineer by any stretch of the imagination, but I can tell the 'new' design is bound to be weaker right off the rip.
Not an engineer by any stretch of the imagination, but I can tell the 'new' design is bound to be weaker right off the rip.
I'm glad I went with Makita, hopefully they don't mess with them to save a few pennies.
Even though the Makita is made in their Chinese factory it is still a Japanese company. IMHO a Japanese top shelf manufacturer is a lot less likely to do cheap out shenanigans than a Chinese company like TTI (aka Milwaukee). I bought my first Makita cordless drill in about 1990 and they are better over the years not cheapened.
The Makita warranty is not Hilti which will drop off a new tool or one for you to use while yours is being repaired when you call with an issue but the Makita warranty is very good with lots of local service centers. Milwaukee on the other hand can be very sketchy depending on where you bought it. Long story that I wont get into again but I have been on the Milwaukee warranty merry go round and it is not a very pleasant ride.
The Makita warranty is not Hilti which will drop off a new tool or one for you to use while yours is being repaired when you call with an issue but the Makita warranty is very good with lots of local service centers. Milwaukee on the other hand can be very sketchy depending on where you bought it. Long story that I wont get into again but I have been on the Milwaukee warranty merry go round and it is not a very pleasant ride.
I'll go one further. I started with Milwaukee's first Fuel high torque impact, model 2763. That gun has perfect trigger response, and is still serving me well. I relegated it to the motorhome, and bought a 2767 series A not long after they first came out. Trigger response was so sluggish, I returned the first one to Home Depot. The second gun was marginally better, so I kept it. Personally I feel things started going down hill with the initial release of the 2767, and have only gotten worse with this refresh.
I have used them for a long time, I don't use them for the occasional big stuff. Real Milwaukee stuff were some of the best electric tools you could buy but that company is long gone and is now TTI a Chinese company who bought and use the name. Most people don't realize they are buying from a Chinese company not just made in China (a lot of their new stuff is made in Vietnam).Since when are you an electric impact fan? Lol
I did not know Milwaukee was a Chinese company. I get so much heck at work for owning Dewalt tools. Im literally a 1 of 5 “black and yellow stronghold” out of a ~120 employee company.
I recently bought a new Makita corded 5" angle grinder, "assembled in USA". I don't know where the parts are manufactured.
That's a shame, I'd finally resigned myself to buying one
To compliment the M12 stubby and Gen3 M18 Mid Torque I already own
But if they've ruined it, they can keep it
To compliment the M12 stubby and Gen3 M18 Mid Torque I already own
But if they've ruined it, they can keep it
- Joined
- Aug 14, 2021
- Messages
- 845
Torque Test Channel got a response from Milwaukee today. They are reverting back to the original design.
“From milwaukee 12:11PM PST: Hello, We have been working diligently this week to investigate the issue and have included the official statement from Milwaukee below.
Official Statement:
We have recently learned that a number of users are experiencing issues with their 2767-20 ½” High Torque Impact Wrench w/ Friction Ring, and quickly launched an in-depth investigation to understand the claims.
Upon investigation, 2 distinct issues were uncovered:
We recently implemented a new mechanical design in the model 2767-20. This new design is distinguished by “H96B” in the serial code.
This new design has not held up to the Milwaukee name and will no longer be sold.
Our developmental testing of this mechanism did not reveal the symptoms described by users, but the feedback is clear, and our decision to replace product is ultimately the right thing to do for them.
We will continue to produce the original design that has been on the market for years, that is distinguished by “H96A” in the serial code. We will immediately stop production of the new design distinguished by “H96B” in the serial code.
There are also variances in electrical tolerances that may cause some tools to “stutter”. This was exacerbated by the new mechanical design in 2767-20 inventory that is distinguished by “H96B” in the serial code.
If users are experiencing an issue, they are encouraged to send their tool in for repair or replacement by utilizing our eService portal - http://bit.ly/2cwwBwJ.
All products with the “H96B” distinction on the serial code will be replaced with “H96A”.”
The full letter is in the description on TTC YouTube channel.
“From milwaukee 12:11PM PST: Hello, We have been working diligently this week to investigate the issue and have included the official statement from Milwaukee below.
Official Statement:
We have recently learned that a number of users are experiencing issues with their 2767-20 ½” High Torque Impact Wrench w/ Friction Ring, and quickly launched an in-depth investigation to understand the claims.
Upon investigation, 2 distinct issues were uncovered:
We recently implemented a new mechanical design in the model 2767-20. This new design is distinguished by “H96B” in the serial code.
This new design has not held up to the Milwaukee name and will no longer be sold.
Our developmental testing of this mechanism did not reveal the symptoms described by users, but the feedback is clear, and our decision to replace product is ultimately the right thing to do for them.
We will continue to produce the original design that has been on the market for years, that is distinguished by “H96A” in the serial code. We will immediately stop production of the new design distinguished by “H96B” in the serial code.
There are also variances in electrical tolerances that may cause some tools to “stutter”. This was exacerbated by the new mechanical design in 2767-20 inventory that is distinguished by “H96B” in the serial code.
If users are experiencing an issue, they are encouraged to send their tool in for repair or replacement by utilizing our eService portal - http://bit.ly/2cwwBwJ.
All products with the “H96B” distinction on the serial code will be replaced with “H96A”.”
The full letter is in the description on TTC YouTube channel.
I was afraid they might double down with something like a "2767 Failure Reduction Act" and remove even more bearings, but good to see they came to their senses and returned to what was working. I can only hope we see more of this behavior.....
Rare corporate W 
Guess once supplies level out, or I see a good sale, I'll buy one
Guess once supplies level out, or I see a good sale, I'll buy one
- Joined
- Jul 11, 2014
- Messages
- 4,117
Our developmental testing of this mechanism did not reveal the symptoms described by users, but the feedback is clear, and our decision to replace product is ultimately the right thing to do for them.
Maybe they should walk out into the parking lot and start testing on some employees' vehicles lug nuts. Can't have textbook geeks designing stuff and never using them out in the field. The real world again slaps R&D in the face!
Maybe they should walk out into the parking lot and start testing on some employees' vehicles lug nuts. Can't have textbook geeks designing stuff and never using them out in the field. The real world again slaps R&D in the face!
I also thought it odd they had to get that little dig in. "It didn't happen to us and thus we refuse to acknowledge our new design sucks, but we'll go back to the old design anyway....."
