A month ago I ordered four wiper blades from http://www.silblade.com . When I received them, one was missing from the box and the packing list. Over the next week I sent them two emails, which were unanswered. (I know it doesn't sound like "customer service" yet). I finally called them and they apologized profusely and we figured out the error. The missing blade was sent out 1 day air the following day on their dime. A week ago I get a customer survey email from them, which I filled out explaining the lack of email support of my incomplete order, also the blades didn't fit the contour of the windshield until it tweaked them a little. Today I receive a personal email from the VP of sales asking me to call him, even if it is evening time (coast to coast time difference) because he wants to know exactly what issues I had with the blades and their customer support/order system. I called him and he was grateful for my honesty and wanted to make sure that I was taken care of. He seemed truly interested in where the communication breakdown was and why the blades didn't fit correctly.
I thought this was refreshing customer service, considering all I bought was 4 wiper blades.
on the other hand, suvlights.com was the worst customer service I have ever encountered...
I thought this was refreshing customer service, considering all I bought was 4 wiper blades.
on the other hand, suvlights.com was the worst customer service I have ever encountered...
