Challenge accepted. I personally would have made it very clear what my end game was. THEY screwed up the oil changes, and now it’s time to get corporate involved. Don’t let them play games with you.I finally got around to bringing the car in. The service advisor I spoke to seemed to skirt around the issue and downplay my concerns. He definitely did not seem interested in helping me at all nor did he seem to care much about potential engine damage. He was also very passive aggressive and condescending. He noticed my jacket and asked me if I’m an engineer (I came from work and was wearing a company jacket). I said yes and he said “go figure, you guys overthink everything.” I replied that he would too on a $26k car that had last 4 simple oil changes messed up.
I asked him to have a tech listen to the engine and all they did was verify that I had installed the correct oil filter and wanted to send me on my way. They said they only did oil changes on a Friday after I pressed him on how throughly they listened for any abnormal noise and there was no tech to look the engine over.
I have to bring the car back another day. I’ll be asking for the service manager on my return visit.
I was hoping the experience would have been dealt with more professionally but can’t say I’m surprised I’m already getting the run around.
My fiancé’s family has bought 7 vehicles from this dealership over the years. They may lose a long customer if they don’t make this right.
Unfortunately for them I won’t be going away.