FTP experts???

[Pablo]

I'm having a problem connecting to my ISP server via FTP regardless of methodology. I have had no problems connecting for the last 7 years. Suddenly I can't connect.

FileZilla, FireFTP and a command prompt all give me a:

"your network does not have access to this account" message or

"530 Login incorrect.
Error: Critical error
Error: Could not connect to server"

Login and password are correct. I call up my ISP and they can access my webpage via FTP from their PC's. And say it's on my end. But I've got the same message from 3 different PC's.

I searched the web. This seemed useful:

http://www.communigate.com/cgatepro/HelpMe.html

Any clues?

 

[chiks]

Are you aware of any changes that were made to the router and PC setup? Such as a new antivirus or a firewall product?

 

[Pablo]

Originally Posted By: chiks
Are you aware of any changes that were made to the router and PC setup? Such as a new antivirus or a firewall product?


Not that I remember, but that's a possibility. Still I'm not limited to do anything else through my router. How would I know if it's my router?

 

[OVERKILL]

Try it with your phone, not on WiFi, and see if it works. If it does, it has something to do with something on your end. If not, it has something to do with something on their end.

 

[Pablo]

Originally Posted By: OVERK1LL
Try it with your phone, not on WiFi, and see if it works. If it does, it has something to do with something on your end. If not, it has something to do with something on their end.


Can't FTP with an android phone.

 

[freezing1]

My gut instinct tells me to check the DNS registration for the site. Your ISP may have switched to a new ftp server without changing the IP address or incrementing the DNS record.

Ask them to give you the IP address of the server and try connecting directly instead of using the DNS name.

 

[Quattro Pete]

Originally Posted By: Pablo
Can't FTP with an android phone.

Sure you can. Many free apps for this, for example AndFTP or ES File Explorer.

 

[Boczech]

This does not make sense.....who is your ISP ? Using FTP with a host server to move files I can see but an ISP ? You lost me on that one



B



Originally Posted By: Pablo
I'm having a problem connecting to my ISP server via FTP regardless of methodology. I have had no problems connecting for the last 7 years. Suddenly I can't connect.

FileZilla, FireFTP and a command prompt all give me a:

"your network does not have access to this account" message or

"530 Login incorrect.
Error: Critical error
Error: Could not connect to server"

Login and password are correct. I call up my ISP and they can access my webpage via FTP from their PC's. And say it's on my end. But I've got the same message from 3 different PC's.

I searched the web. This seemed useful:

http://www.communigate.com/cgatepro/HelpMe.html

Any clues?

 

[Pablo]

Originally Posted By: Quattro Pete
Originally Posted By: Pablo
Can't FTP with an android phone.

Sure you can. Many free apps for this, for example AndFTP or ES File Explorer.


OK I will check them out!!! Thanks a ton!!!

 

[Pablo]

Originally Posted By: Boczech
This does not make sense.....who is your ISP ? Using FTP with a host server to move files I can see but an ISP ? You lost me on that one


Wave Broadband. They host my website, and pics I post here and such. When I upload a file or change my site, I use FTP.

 

[Boczech]

Now we are getting somewhere. After I hit send I was wondering if they might host a webpage for you. If nothing HAS NOT changed on your end and you have tried with other PC's to no avail then I would escalate up the chain. Seven years with no issues like this is pretty good considering other things that could happen.

Bo

Originally Posted By: Pablo
Originally Posted By: Boczech
This does not make sense.....who is your ISP ? Using FTP with a host server to move files I can see but an ISP ? You lost me on that one


Wave Broadband. They host my website, and pics I post here and such. When I upload a file or change my site, I use FTP.

 

[Boczech]

Found this:
Problem
Authentication fo an FTP site fails with the error below when you use the Email and Web Security Appliance as a proxy:

FTP login failed. FTP Server response: 530 Login incorrect
Cause
This is not an issue with the Appliance. It is an issue with using FTP over HTTP to access an FTP site that requires authentication.

FTP over HTTP is a method for accessing FTP Sites via a proxy. The browser makes an HTTP connection through Email and Web Security Appliance requesting an FTP URL. The Email and Web Security Appliance makes the connection to the FTP Site and retrieves the requested directory listing or file.

The authentication prompt is a feature of native FTP. With native FTP, you receive a prompt when authentication is required. FTP over HTTP is not designed to display an authentication prompt. Instead, you must specify the username and password in the URL.

Solution
When you access an authentication-based FTP site via FTP over HTTP, use the syntax below to specify the username and the password:

ftp://usernameassword@ftpserver


Originally Posted By: Boczech
Now we are getting somewhere. After I hit send I was wondering if they might host a webpage for you. If nothing HAS NOT changed on your end and you have tried with other PC's to no avail then I would escalate up the chain. Seven years with no issues like this is pretty good considering other things that could happen.

Bo

Originally Posted By: Pablo
Originally Posted By: Boczech
This does not make sense.....who is your ISP ? Using FTP with a host server to move files I can see but an ISP ? You lost me on that one


Wave Broadband. They host my website, and pics I post here and such. When I upload a file or change my site, I use FTP.

 

[Pablo]

Originally Posted By: OVERK1LL
Try it with your phone, not on WiFi, and see if it works. If it does, it has something to do with something on your end. If not, it has something to do with something on their end.


Make sure I thank QP as well. Thanks!

OK so early this AM I downloade AndFTP and sure enough the EXACT same message. It's all right here:

Quote:
When I try to log in, I get the "access from your network is denied" error

Open the Network pages in the WebAdmin Settings realm, and open the Client IPs page. The Logins from Non-Client IP Addresses option is set to prohibit, so users can connect to the Server only from the addresses listed in the Client IP Addresses field (on the same page).

If the Client IP Addresses field was left empty, you still can connect to the Server if you launch your browser on the Server computer itself, and connect locally, using the http://127.0.0.1:8010 URL.

If you have not entered anything into the Client IP Addresses field, or if you cannot connect from the IP Addresses listed in that field, and you cannot connect to the server locally, using the http://127.0.0.1:8010 URL, then:

stop the CommuniGate Pro Server;
open the {base}/Settings/IPAddresses.settings file and change the ClientOnly option from YES to NO, and save the updated file.
start the CommuniGate Pro Server again.


Guess what? They are using CommuniGate Pro FTP Server. I only know this when I log in from a DOS prompt.

Now to get the idiots to listen.

 

[Pablo]

They fixed it today!! Of course they won't admit it was on their end. Goof balls.

 

[Quattro Pete]

Glad it's working again for you.

 

[Pablo]

It should not have taken 3 days of me ranting, begging and doing their work for them. Every time a different tech who knows NOTHING of FTP. What I really chewed them about was they changed the set up and didn't even tell me (and others!) It stops working out of the blue - then I just came home from work and it works again. NICE communication!

 

[OVERKILL]

Glad you got it sorted and that I could be of assistance Pablo

 

[Pablo]

Originally Posted By: OVERK1LL
Glad you got it sorted and that I could be of assistance Pablo

Seriously Thanks to you two. I really think they were baffoozoed when I said it gives me the EXACT same error message on my phone. They were like, "huh"? Then of course said it STILL must be on my end.

I sent them the link above because they couldn't understand when I told them the solution is on the communigate.com site. I do NOT want to be an IT guy, I pay them money for this. Wow.

 

[OVERKILL]

Well, at least it is sorted now