Originally Posted By: GMBoy
Originally Posted By: LS2JSTS
Originally Posted By: JOD
I do think some of the complaints though border on the ridiculous--people are filling out surveys to make their brand look good....errr..to make other brands look bad... Is the owner of one type of car less likely to be truthful than the owner of a different brand of car?
It's not ridiculous at all actually....Owner bias in almost any type of owner survey is a well documented phenomenon. The rose colored glasses that owners can and often do demonstrate in these responses is a well documented reality, not some fiction made up by CR doubters. The bias comes into play even more for brands and models that are historically considered very reliable, and at the other end of the spectrum it's just as bad for those at the bottom of the pile...after a while these "market perceptions" become self perpetuating myths.
Very well said! You beat me to the punch. People do lie on surveys.
Of course they do--the implication though is that people who own one brand of car are more likely to lie than people who own another brand of car.
So are Jeep owners now lying less than before? The criticisms seem to mostly be from people who are mad at how their favorite brand performed.
As I said, I find a lot of the criticisms to be silly, and I say this as someone who does have a lot of reservations about their methods.
If you actually look at their reliability data, they correspond fairly well with the Identifix data, which I think is probably the most rigorous available on used car reliability.
Originally Posted By: LS2JSTS
Originally Posted By: JOD
I do think some of the complaints though border on the ridiculous--people are filling out surveys to make their brand look good....errr..to make other brands look bad... Is the owner of one type of car less likely to be truthful than the owner of a different brand of car?
It's not ridiculous at all actually....Owner bias in almost any type of owner survey is a well documented phenomenon. The rose colored glasses that owners can and often do demonstrate in these responses is a well documented reality, not some fiction made up by CR doubters. The bias comes into play even more for brands and models that are historically considered very reliable, and at the other end of the spectrum it's just as bad for those at the bottom of the pile...after a while these "market perceptions" become self perpetuating myths.
Very well said! You beat me to the punch. People do lie on surveys.
Of course they do--the implication though is that people who own one brand of car are more likely to lie than people who own another brand of car.
So are Jeep owners now lying less than before? The criticisms seem to mostly be from people who are mad at how their favorite brand performed.
As I said, I find a lot of the criticisms to be silly, and I say this as someone who does have a lot of reservations about their methods.
If you actually look at their reliability data, they correspond fairly well with the Identifix data, which I think is probably the most rigorous available on used car reliability.