My Mom has all the servicing on her '17 Escape 2.0 EB done at the Ford dealer, as my Dad used to do before he passed. She lives 6 hrs from us, otherwise I would take care of the maintenance myself. Anyway, the Escape now has 100,000 kms, so they recommended a transmission fluid change along with the oil change. She called me and I told her 'good idea, have that done. Also, have the PTU fluid changed at the same time.'
They didn't do the PTU fluid, said it was 'filled for life'. So, a few day later she took the Escape to an independent garage recommended by a friend. They said the same thing, 'filled for life'. They must have looked at Ford's maintenance schedule.
I told her I would do it next time we visit, but she took it to a quick lube shop recommended by another friend, and they did change the fluid. They told her they do PTU fluid changes routinely.
Confusing for my Mom, I wish I hadn't told her and instead just brought the tools and gear oil with me on our next visit. I don't know why the dealer wouldn't do it at the request of a customer, well past warranty. It's simple to do (suck the old stuff out and fill with new) and a few more $ profit for the service department.
They didn't do the PTU fluid, said it was 'filled for life'. So, a few day later she took the Escape to an independent garage recommended by a friend. They said the same thing, 'filled for life'. They must have looked at Ford's maintenance schedule.
I told her I would do it next time we visit, but she took it to a quick lube shop recommended by another friend, and they did change the fluid. They told her they do PTU fluid changes routinely.
Confusing for my Mom, I wish I hadn't told her and instead just brought the tools and gear oil with me on our next visit. I don't know why the dealer wouldn't do it at the request of a customer, well past warranty. It's simple to do (suck the old stuff out and fill with new) and a few more $ profit for the service department.
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