First service time for a new car, a 2014 RAV4. Great car, no problems. Took it to the dealer for its first 5k service. Owners manual states optional oil change at 5k based on type of service the vehicle is used for. Made my appointment 2 weeks in advance online. Showed up at toyota service center, was told it would be 60 minutes to do the service. Ended up taking two hours. Asked for oil change based on severe service, was told that it would not be done until 10k miles. This is a leased car, so I don't care but if it were a purchased car I might have asked why not? I also asked the service adviser to perform a software update to the Entune stereo system, the upgrade would improve how devices connect to the unit via Bluetooth, and other enhancements. Right now it wont work well with my Windows phone, but works with Apple or Android fine. Service adviser said that the foreman did not work on weekends, and that she could schedule me an appointment during the week to "look at it". So they couldn't do any service on the stereo, or perform updates. I said no thanks, I'll deal with it. I work 50 hours a week, and couldn't take off time to have a stereo looked at. Service included --Check Installation of Drivers Floor Mat --Inspect Fluid Levels --Inspect Wiper Blades --Multi Point Inspection --Reset Maintenance Light --Rotate Tires --Inspect Brakes Car came out of service 2 hours later, dripping soaking wet and it was washed with dirty water. Water spots all over the car, after I had just had it professionally detailed. I was ticked, but instead of letting them "fix" it, I just took the car home and detailed it in my garage to my liking. Guy in front of me, at the service bay in a Lexus was telling his adviser "do not wash the car, do not wash the car". Now I know why! I was also ticked that they didn't change the oil. So that is my experience with having work done at the dealer, I only take it there because the car is a lease and has a full maintenance package, and I don't have to think about it. I know that there was a reason why I take my wife's car (Toyota Matrix) to a top rated Angie's List mechanic near my home, who uses 100% napa parts, and does a perfect job every time. And no, they don't wash her car, they just do great work.