Local one off a major highway near me, got tires for the truck there. Got Destination LE3's a while back and they have been great so far. Time for a rotation and I'd rather have them do it to keep the warranty, heck it's free anyway.
Ran a little late for my appt. but got there within 10 from work. Out in 30 mins, max. They do this new thing where all the mechanics get a business card with isn't a bad idea especially if you keep getting the same guy. He gets to know you and you get to know him. Chatting with him about the basics, bsing and what not. Truck is waiting out front with tire shine on the wheels and he even scrubbed the white lettering a bit because I know it wasn't that clean prior. Thoroughly impressed as even though I trusted the previous shop(Jack Williams), I wasn't getting that style of service. Once Mavis bought them out it went downhill fast, they wouldn't even honor previous warranties from the company they bought. I never went back but I think I found my new go too place.
Obviously this is completely indicative on how that particular location is run but I would hope it translates company wide.
Ran a little late for my appt. but got there within 10 from work. Out in 30 mins, max. They do this new thing where all the mechanics get a business card with isn't a bad idea especially if you keep getting the same guy. He gets to know you and you get to know him. Chatting with him about the basics, bsing and what not. Truck is waiting out front with tire shine on the wheels and he even scrubbed the white lettering a bit because I know it wasn't that clean prior. Thoroughly impressed as even though I trusted the previous shop(Jack Williams), I wasn't getting that style of service. Once Mavis bought them out it went downhill fast, they wouldn't even honor previous warranties from the company they bought. I never went back but I think I found my new go too place.
Obviously this is completely indicative on how that particular location is run but I would hope it translates company wide.