I picked up our new 2020 Jetta on Friday to replace our 2020 Jetta with the paint defect. The transaction was quite smooth until I got to the finance managers office. One of the first forms he wanted me to sign was the one declining all the additional packages you can purchase at the dealer level. Of course he was taking very fast and told me I was signing to decline coverage on these items BUT he thought I wouldn't notice the "paint and fabric protection" option that was checked off! He had already rolled it into the loan without my approval! I stopped him mid sentence and asked him if there was a charge for that option, he said "no it won't increase your payment". I told him I understood that but I had never requested such an option, so why was it rolled in? He huffed and puffed and found it silly of me to decline it since it wouldn't increase my payment and I told him to take it off. He begrudgingly redid the paperwork without the option.
Then we get down to the interest rate! I have excellent credit so I want worried about getting the best rate, but I did tell my sales man I didn't want to sign any paperwork until I got confirmation that I wold get the rate I wanted. He said OK! Yet, when I get to the finance manager and start signing on the dotted line I see a higher interest rate than I told them I would move forward with! He seemed frustrated that I noticed then told me thats the best the bank could do. I refused and told him I explicitly stated that I wouldn't move forward with the sale without the rate I wanted / knew I could get. He quickly checked with another lender and got the rate I wanted (same as previous Jetta).
I know how dealers can operate, but goodness! I wold hate to think of what they do to the average buyer! One of my coworkers purchased a 2015 Malibu about a year or so ago and the dealer sold her and her husband a $3000 third party warranty. I cringed when she told me.
Anyway, I was very careful to review all the details and because of that wasn't taken advantage of.