As some of you might know, my wife had a fender bender:
http://www.bobistheoilguy.com/forums/ubb...olt#Post3686806
So after wasting a weeks time getting someone out to look at the car, they called and said that the LCA broke because of a mechanical failure, it was not a manufacturers defect, it is a wear item that should have been maintained, and they will not cover the LCA. I can understand that part because I also believe that the LCA failed. But to call it a maintenance item?????? I don't get.
Here's the kicker, they are finding my wife at fault for the accident. At first the adjuster was saying the LCA was broken prior to the accident. Well it is impossible to drive with a broken LCA the half mile to the parking lot where she stopped. Then he was trying to say that LCAs are a wear and tear item that require maintenance. Now wait a minute, I never recalled seeing that LCA bushings need replacing in any maintenance schedule on any car that I have bought. They can wear out after 100k+ miles, but not on a three year old car with less than 40k on the odometer. Lastly he was trying to say that any driver should be able to maintain control over the vehicle with a broken control arm.
If it wasn't for all the issues we had dealing with them a few years back when my F150 got T-boned by an under insured driver, I might give them a pass, but this line of __ is unacceptable.
I'll be canceling my policies once this is over. The little bit they save you is not worth the hassel when you actually need to make use of the policy.
http://www.bobistheoilguy.com/forums/ubb...olt#Post3686806
So after wasting a weeks time getting someone out to look at the car, they called and said that the LCA broke because of a mechanical failure, it was not a manufacturers defect, it is a wear item that should have been maintained, and they will not cover the LCA. I can understand that part because I also believe that the LCA failed. But to call it a maintenance item?????? I don't get.
Here's the kicker, they are finding my wife at fault for the accident. At first the adjuster was saying the LCA was broken prior to the accident. Well it is impossible to drive with a broken LCA the half mile to the parking lot where she stopped. Then he was trying to say that LCAs are a wear and tear item that require maintenance. Now wait a minute, I never recalled seeing that LCA bushings need replacing in any maintenance schedule on any car that I have bought. They can wear out after 100k+ miles, but not on a three year old car with less than 40k on the odometer. Lastly he was trying to say that any driver should be able to maintain control over the vehicle with a broken control arm.
If it wasn't for all the issues we had dealing with them a few years back when my F150 got T-boned by an under insured driver, I might give them a pass, but this line of __ is unacceptable.
I'll be canceling my policies once this is over. The little bit they save you is not worth the hassel when you actually need to make use of the policy.