Expecting poor customer service these days

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Originally Posted By: Rock_Hudstone
Originally Posted By: GreeCguy
We've all been there, but I think part of the problem is how we handle poor customer service. We roll over and take it and grip about it later on,

I did a Jack Nicholson in "Five Easy Pieces" style counter sweep in Home Depot years ago.
Thats one way to handle it.
happy2.gif



That's a good way to get arrested!
 
Originally Posted By: Kruse
I know I said I wouldn't post anymore, but I guess I'm going to break my own rule here.
Why is it you feel you are the expert on customer service when you haven't been behind the counter and you haven't done any customer service yourself?


Please quote me where I said I felt I was an "expert" on retail customer service. Oh wait.. you can't.. because I never made any such claim. Interesting attempt at arguing with me but it fell flat. Sorry.

This topic is suppose to be about receiving bad customer service, for whatever the reason may be, not about the joys and sorrows of being a retail worker.. which everyone has turned this into. Rather than stay on topic, many in this thread would rather blame me in every possible way for other people treating me badly for no justifiable reason which seems very narrow minded and one sided.

Nor is it about how I deal with it. That is an entirely separate issue! The bad customer service has to occur first which is what this topic is about! I find it incredible I have to constantly explain this to many people who posted in this thread who should understand a simple concept like "bad customer service topic. OK, i will chime in about how rude someone was at ____". Instead... it's "oh boy, I get to criticize someone for not acting exactly like me.. they're wrong for not being just like me in that situation!!". Sorry guys, I'm not you. Nor will I ever be. Take a good look back at your posts if you don't believe me.

But that's completely besides the point! This isn't about "HOW TO DEAL with poor customer service". It's about how you have to expect to receive poor customer service. Geeze.. I'm running out of ways to simplify this even though the topic subject is pretty darn self explanatory to begin it.

Yes, some people have bad days.. I get that.

I think many in this thread must be having similar "bad days" since they'd rather blame me than consider the possibility that the people who waited on me were simply jerks and not having a so called "bad day".
 
I havent bothered to wade through 5 pages of this drama. I think you are exuding an attitude that is making people wary. I used to be like that. Then I had my meds adjusted
 
Originally Posted By: morris
shouldnt i get a discount for self service?

You should. The fact that I don't get a discount, nor do I work at the store, I refuse to use the self check out lines.
 
Originally Posted By: whip
Originally Posted By: morris
shouldnt i get a discount for self service?

You should. The fact that I don't get a discount, nor do I work at the store, I refuse to use the self check out lines.


Right on!
 
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Originally Posted By: Jarlaxle
I would willingly pay a PREMIUM to use them!

Just curious, but why?
 
Self checkout is great. No lines, usually. Bag your groceries how you like, no cans on top of bread.

Only lame thing is getting carded for booze, or trying to get nuts and bolts at home depot. Or parents tying up the one register letting their kids play checkout clerk.

Regular checkout clerks get rated on checkouts per hour, but if they're idle, they sign out of their terminal to up their average. When you show up to an open register they have to take a couple seconds to log in before they start scanning your stuff. When you get to a self check out, it's ready to roll.
 
If I saw a customer throw his items on the floor and storm out of my store I would simply laugh at him.

Acting like a petulant child will get you nowhere with most folks.

Further more I would HOPE you would NEVER set foot in my store again because it isn't worth the trouble of holding your hand.

Oh, I'm pretty tired of folks with "social disorders" expecting special treatment as well.

I don't care if you have autism if you are functional enough to be in public shopping at a store you are also functional enough to behave like a adult. If not, get out of the store and go home.
 
Like all said it cost money to give good services, especially when the net profit margin in retail is only 3-5% on a 25% gross margin.

What you used to get in the "good old days" is now a "priority, business account, premier, premium" services reserved for high margin or high volume customers now.

And in the future we'll see self-checkout, self-diagnose, self-assembly, self return on all purchases to squeeze another few percents off the prices.

In many part of Asia, stores are staffed on every single isle and counter, with great services, but their products' prices are also higher than in the US, even when their retail employee per hour cost is significantly lower than the US.
 
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Originally Posted By: apwillard1986
The attitude that people should only be required to perform the function of the jobs they choose to work at up to whatever level they feel is commiserate with their pay is why many (not all) work a minimum wage job in the first place.


This actually extends to many white-collar jobs as well. At my workplace, it is common to hear the phrase "I do not get paid enough to do this, I do not have enough time to do this, it is way too much trouble." My experience so far is that these types of attitudes tend to be quite prevalent in any consumer service industry.
 
Originally Posted By: The Critic
Originally Posted By: apwillard1986
The attitude that people should only be required to perform the function of the jobs they choose to work at up to whatever level they feel is commiserate with their pay is why many (not all) work a minimum wage job in the first place.


This actually extends to many white-collar jobs as well. At my workplace, it is common to hear the phrase "I do not get paid enough to do this, I do not have enough time to do this, it is way too much trouble." My experience so far is that these types of attitudes tend to be quite prevalent in any consumer service industry.


The "I don't get paid enough to do this" excuse is a cop out, but the "I don't have enough time to do this" excuse can be very, very relevant. I have worked in a couple industries where things can hinge on seconds. Sometimes people really don't have the time to do something if they are expected to be clocked out at a certain time. It can come down to doing what the customer believes is right, or doing what the company says is right, and getting punished for it either way. Time is money in the worst way.
 
Originally Posted By: antiqueshell
If I saw a customer throw his items on the floor and storm out of my store I would simply laugh at him.


Don't knock it if you haven't tried it..
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I get sworn at almost every day that I work. I had one guy in line say "dam, son can't you go any faster?" I said "well dam sir, can't you be any more patient?" EVERYONE it the store laughed except mr. patient who left, reving his truck and peeling out as he left. This happens WAY to often. The company I work for REFUSES to give me help during busy times so I'm 5-6 customers deep.
People SUCK in this area for the most part.
North of Round Rock people are WAY nicer, Considerate, patient and are just easier to be around
 
Mr. Cubey, DrDusty and GreecGuy:
i have been to both sides:
- everybody has problems somewhere/sometime
- from my previous jobs I decided that cleaning restaurant public restrooms is NOT the most gross thing in the world. they are things worst. just another day's pay.
- now if i saw a rude unhappy clerk , i will just smile or try/attempt humor
sometimes i will just change the store/checkout line , but i'm not driving 17 miles just because of one bad clerk
- if i'm in line with lots of items or with a lengthy problem, if customers after me have less items, i'll let them in front of me.
- when i get good service sometimes, i try to at least thank the person (in a true not faked voice/speech).
- but YES, it seems like a lot of people don't offer good service these days.
 
Originally Posted By: 01rangerxl



The "I don't get paid enough to do this" excuse is a cop out


I dont necessarily agree. In some jobs I actually applaud people for taking this tact, even if it costs them their jobs. There are tons of jobs without much room to grow, and limited income potential. Why would these people want t do more than their job description for a piddly paycheck? No thanks. Good on them to take the situation to a point where it is visible and it either costs the business reputation or profit..

Not saying in any way that everyone deserves to make $x in salary for knowing next to nothing and doing a poor job. But there have been situations where people are doing their jobs, obviously do a good job. but are so overstressed or overbbuurrdened in what they must do/perform, that they really dont get paid enough.
 
Originally Posted By: JHZR2
Originally Posted By: 01rangerxl



The "I don't get paid enough to do this" excuse is a cop out


I dont necessarily agree. In some jobs I actually applaud people for taking this tact, even if it costs them their jobs. There are tons of jobs without much room to grow, and limited income potential. Why would these people want t do more than their job description for a piddly paycheck? No thanks. Good on them to take the situation to a point where it is visible and it either costs the business reputation or profit..

Not saying in any way that everyone deserves to make $x in salary for knowing next to nothing and doing a poor job. But there have been situations where people are doing their jobs, obviously do a good job. but are so overstressed or overbbuurrdened in what they must do/perform, that they really dont get paid enough.


True, I actually quit a fairly well paying job after a manager who made more than twice what I did was fired (for no good reason), and his workload was piled on to me with no replacement in sight. It wasn't what I signed up for, it wasn't what I was trained for, and frankly in that case I didn't get paid enough for what I was doing. I was a parts manager being burdened with HR issues, accounting issues, logistics issues, etc...while still being expected to run everything in the parts department. After four months of that, I was burning out and had enough. Four months is plenty of time to hire someone, so obviously they were just trying to wring everything out of me that they could. No thanks. That was a highly, exceptionally dysfunctional company though. A short time after I quit, the parent company came in and cleaned house at the top. The people who were working me to death all got fired.

What I meant is "I don't get paid enough to do this" isn't a good excuse for performing poorly at a job you signed up for. If you accept the job and the offered compensation, then turn around and say "I don't get paid enough for this," it's a cop out. If someone really feels that way, they should look for a different job. There are a lot of people who just show up to do the bare minimum and collect a check, and I think that's a pretty sorry way to work. I'm not really even passionate about what I do now, but I still give it my all when I go into work and don't make excuses or try to find an easy way out. As long as the task at hand falls within my job description that I signed up for, even remotely, I'm fine with it. It's when a company turns around and piles on completely unrelated tasks on top of an already full workload that it becomes a valid excuse, but that kind of falls under "I don't have time for this." I don't even mind doing something outside of my job description as long as I am trained on it properly, and I actually have the time to do it while accomplishing the things central to my actual job as well.
 
The way the economy is...
Lots of people are picking up additional work and not complaining.

Cause upper management will show them the door if they complain and gripe.
 
Originally Posted By: LT4 Vette
The way the economy is...
Lots of people are picking up additional work and not complaining.

Cause upper management will show them the door if they complain and gripe.


They may not "complain" to their employer, however they will probably not perform well and the customer will end up receiving poor service.

I do feel for the customer because they pay the bills and keep the company in business. I feel NO sympathy for slipshod manglement that slave drives their employees because they THINK they can get away with it. When that is the case I hope those rank and file employees perform poorly enough that the manglement gets the boot.
 
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