This discussion started over on another post:
https://bobistheoilguy.com/forums/ubbthreads.php?ubb=showflat&Number=2976752&page=1
I felt it deserved it's own thread since it was off topic in the other from the original post.
I think it's crazy that people expect poor customer service these days and put up with it most of the time. The argument is that "you shouldn't expect good customer service from minimum wage workers". Sorry, that doesn't fly with me. I am paying their salaries to wait on me while buying products in their place of employment. It's like the argument you see in old movies when someone is angry at the cops or at the local government: "I pay your salary!". They have a job for one purpose... to make me and other customers happy. That's really their only reason for being there.
Home Depot here is 99% self checkout now. The only fully manned checkout is the contractors checkout. I will say in Home Depot's favor, their workers are very nice and courteous. I had a very rude worker at Lowes and no longer shop there. It used to be my primary source for hardware and such. They lost me for a woman who shut down a checkout line, after I was already in line, without saying a word to me. Her rudeness went so far as to have the customer in front of me close the gate. She never spoke a word to me. I threw down the cardboard box I had (empty one, the moving boxes they sell) and walked out. Sure, it was a $1 sale that day... but over the years I've thousands probably. To me, that's a lot of money. I don't have to throw around. Anyhow, I have never set foot in since.
Well, I take that back.. slightly. I did walk back in right away and attempted to cancel my store credit card on the spot but they claimed they couldn't do it, I had to call. Shortly after I filed bankruptcy (mind you, I had $0 balance on the Lowes card) and they terminated it anyway. They actually sent me a letter and expected me to pay postage to mail the card back to them. I tore the letter in half and throw it in the trash.
That is the sad fate that comes with corporate stores, large or small. The owner is not there to witness what is going on... and usually they're rich enough not to really care. They can simply fire a very bad worker and replace them and not bat an eye about the damage that worker may have caused to their customer base.
I don't expect to have the red carpet rolled out have them kiss the ground I walk on, but I expect common courtesy which is often lacking in many corporate chain stores.
https://bobistheoilguy.com/forums/ubbthreads.php?ubb=showflat&Number=2976752&page=1
I felt it deserved it's own thread since it was off topic in the other from the original post.
I think it's crazy that people expect poor customer service these days and put up with it most of the time. The argument is that "you shouldn't expect good customer service from minimum wage workers". Sorry, that doesn't fly with me. I am paying their salaries to wait on me while buying products in their place of employment. It's like the argument you see in old movies when someone is angry at the cops or at the local government: "I pay your salary!". They have a job for one purpose... to make me and other customers happy. That's really their only reason for being there.
Home Depot here is 99% self checkout now. The only fully manned checkout is the contractors checkout. I will say in Home Depot's favor, their workers are very nice and courteous. I had a very rude worker at Lowes and no longer shop there. It used to be my primary source for hardware and such. They lost me for a woman who shut down a checkout line, after I was already in line, without saying a word to me. Her rudeness went so far as to have the customer in front of me close the gate. She never spoke a word to me. I threw down the cardboard box I had (empty one, the moving boxes they sell) and walked out. Sure, it was a $1 sale that day... but over the years I've thousands probably. To me, that's a lot of money. I don't have to throw around. Anyhow, I have never set foot in since.
Well, I take that back.. slightly. I did walk back in right away and attempted to cancel my store credit card on the spot but they claimed they couldn't do it, I had to call. Shortly after I filed bankruptcy (mind you, I had $0 balance on the Lowes card) and they terminated it anyway. They actually sent me a letter and expected me to pay postage to mail the card back to them. I tore the letter in half and throw it in the trash.
That is the sad fate that comes with corporate stores, large or small. The owner is not there to witness what is going on... and usually they're rich enough not to really care. They can simply fire a very bad worker and replace them and not bat an eye about the damage that worker may have caused to their customer base.
I don't expect to have the red carpet rolled out have them kiss the ground I walk on, but I expect common courtesy which is often lacking in many corporate chain stores.