looks like the similar threads got a new victim (Its gotten me at least 3x)Seems you've met my sister.
this topic was 1.5 yr ago.
looks like the similar threads got a new victim (Its gotten me at least 3x)Seems you've met my sister.
Lol when I was managing a chain repair stop 1 in 5 cars came in reeking of weed, had on dude in a convertible camaro that came into the bay (with the top down I might add) that smelled so stron one of the customers in the waiting area mentioned it this was during covid and everyone had to have masks on. I joked with my tech (alot were under state supervision) not to work on the car if they had a drug test coming up. We even had a car come in that had weed all over the carpet and seats, the owner "hit"a curb to avoid an animal on the road and needed a wheel,tire and some suspension work plus every body panel was dented and scratchedI have refused to do a few jobs for various reasons from safety to the customer not wanting the job done the right. I also refuse to take cars that smell like pot/weed. I cannot stand the smell as it make me sick. I won't work on them.
Your boss is going to end up losing employees eventually.I’ve refused jobs too where the customer insists on standing there being picky like the Craftsman guy at work. But when I did road service when I started at the shop I’m at now I refused a few people who either wanted it done a certain way or who were just annoying and don’t understand why they can’t stand there if I’m cutting something or heating something or welding something or customers who I know will stand there all day long and talk and hold you up. At my shop now we can’t refuse those customers per boss orders but when I did the road service I did refuse people like that.
I agree 100%. Also if they request to drive their car in and out and wait in it we can’t refuse that either. Not per boss order but per the state mandate that says we have to offer contactless service if we are going to be open. The last thing I want is too be run over by a customer, we had one of them who rolled back into someone on a hill in the parking lot because they couldn’t control a manual on a hill lol. We didn’t know it was part of the mandate till a customer turned us in so now we have to let them drive it in. Drives me insane.Your boss is going to end up losing employees eventually.
Customers should DEFINITELY NOT BE handing around you when you are working, not only holds you up but the distraction could be dangerous too. The boss needs to keep customers out of the shop unless there is a specific reason you need a information from them.
When someone gets hurt have the shops legal council sue the state!I agree 100%. Also if they request to drive their car in and out and wait in it we can’t refuse that either. Not per boss order but per the state mandate that says we have to offer contactless service if we are going to be open. The last thing I want is too be run over by a customer, we had one of them who rolled back into someone on a hill in the parking lot because they couldn’t control a manual on a hill lol. We didn’t know it was part of the mandate till a customer turned us in so now we have to let them drive it in. Drives me insane.
Yeah I’ve seen that. I have no idea if ours does or not. Most mechanics have told me it’s a lie to keep customers from standing over people like our customers do.All the shops around here have or claim to have insurance restrictions against anyone other than employees on the shop floor.
In any case it is absolutely true that it is DANGEROUS in many situations for customers to be hanging around in the shop, at the very minimum they can be a distraction.Yeah I’ve seen that. I have no idea if ours does or not. Most mechanics have told me it’s a lie to keep customers from standing over people like our customers do.
Yeah I agree. You don’t see that anymore in shops.In any case it is absolutely true that it is DANGEROUS in many situations for customers to be hanging around in the shop, at the very minimum they can be a distraction.
I wish more shops would go back to having a big window that allows the customers to have a clear view of the techs working on their cars.
Sadly that is because the shops don't want the customers to see the dishonest actions going on.Yeah I agree. You don’t see that anymore in shops.