Originally Posted By: VVTinme
I never actually got to meet with the engineer since I was told that it was against company policy for engineers to speak with customers, although he supposedly did in fact look at the car. The engineer ended up being completely useless. He denied there was anything wrong, and did not replace a single part. The service manager told me that he asked whether he could replace the VVTI cam gears, was told (to paraphrase) that he could if he wanted to, that Toyota did not care either way, and after he did so, the engine has not rattled once. The car still starts roughly among other issues and I'm hopeful that I can get them resolved through the dealer. I'm very disappointed in Toyota and will probably look elsewhere in the future. If only I had leased this car I wouldn't have to worry about any of this.
@VVTinme:
Who told you that it was policy that "engineers" couldn't speak to customers? That is nonsense!
Wow I'm not sure we have the whole story but there is definitely something strange going on with your experience, it really seems usual the way the manufacturer is interacting with you. It seems to me like the dealer is claiming to be acting on behalf of TMUSA, which it appears they are not doing it correctly.
Again, have you written a snail mail, return receipt requested to the company CEO (TMUSA) and explained what has been happening?