I think now is there a huge discrepancy in the relationship between the value of the service and the actual cost. And worse, is the actual shop techs are stuck in the middle. And and and…customers are starting to question it and it does catch service advisors by surprise and shop owners too.
Recently, I called around for a price for an alignment. I have an 2000 Grand Cherokee 4WD. Highest price was for me 239.00. I asked to explain what I get for that price and I was told I need a 4 wheel alignment because I have 4WD and includes all replacement hardware.
So I asked like if I need a tie rod, a bushing, a sleeve it’s included? “Oh no, those are extra…hardware is like nuts, bolts, washers…”
I asked what is the price for a 2 wheel alignment and was told “I can’t sell you a 2WD service as you have 4WD” which at this point, I let the cat out of the bag and said “You can’t adjust anything on the rear on these Jeeps…so I don’t see the value here. What’s your price?”
“Well, we are the experts here sir, we are doing this in the best interest of you…” then I said no thank you, and hung up…
Most other places were around 120-150 and that was for all 4 wheels. Pitched all of them have top of line alignment machines. Then I found a place that I liked…..
Owner answered the phone, he said “Oh your WJ is easy, I can do an alignment the old school way even using basically a slide rule and yard sticks! No point doing the rear wheels since there’s nothing you can adjust, but I’ll look to make sure it’s looking right…flat 100 good? It’s only an hour of work.”