Dealership Hijinks

Status
Not open for further replies.
Originally Posted By: HTSS_TR
Dealers make the most money in used cars, parts and services. New cars barely cover the saleman commission and overhead.

If you trade in your mazda6 for a new or another car, you probably get around $3500-4000, and dealer will sells it for $6500-7000.

Very true, and some of them are very optimistic with their pricing these days.

I was looking at listing the other weekend and found a nice '08 TSX with only 20k on it. Granted at this low mileage it is somewhat "rare", but the dealer has it listed for $25995. Edmunds "retail" is 20900. "Trade in" value is 15725. If some sucker bought this for asking price, they could be looking at $10k.
 
Some keys with identical teeth on both sides (even though there is an additional electronic chip in the key) can be copied with cheap blanks without the chip, and then one side of teeth can be completely removed. The modified key will open a door if you insert it properly oriented if the design is like most doors that only check for teeth on one side, but the modified key will not work in the ignition.

Such a modified key is a good cheap insurance to hide somewhere you can access from outside of the vehicle for when the keys are accidentally locked inside of the vehicle. If anyone ever finds the modified key they can not get the ignition to work with it because the ignition requires / and checks for the teeth being on both sides of the key.

If you hide such a modified key on a vehicle and someone else may be the one using it sometime in the future, be sure to tell them that it is important that the orientation of the teeth be in the proper direction, and if it does not work to open the door turn it around 180 degrees and try again.

But do not ever try the modified key in the ignition unless you are sure that the design of the ignition is not one of the ones that fries the computer when the ignition is tampered with.
 
Last edited:
Originally Posted By: Rick in PA
True story.
We bought a used car from a dealer. During the sale, I said I wanted an extra key. They said, no problem, no problem. It's one of those special keys with the pattern for the tumblers milled on the inside of the key. At the conclusion of the sale, they say they have to order the key. What?? They'll call when it's in. Two weeks go by, and no call. I call them. They can't get that key from the manufacturer. They have blanks, but no key making machine. A bunch of rigamarole. It's just a mess and I'm getting irritated. I go to pick-up the blank, I'll take it to the one locksmith in the area that can cut it (he has the machine... but no blank keys for this car). I'm not going to hand my key over to these yo-yos, I'll get it cut myself. I may finally be able to get it Monday or Tuesday, the locksmith has limited hours.

While I'm at the dealership to pick-up the key, I figure I'll pick-up a copy of the Certified Pre-Owned Warranty, which was missing from our paperwork. I meet our sales dude (a classic used car salesman, if ever there ever was one) and ask for a copy of the warranty terms. He hands me the glossy warranty brochure. I say "No, I want the terms of the warranty document". I open the brochure to page 2, and at the bottom point to "See your Limited Pre-Owned Warranty for details." The sales dude locks his smile on his face. I'm thinking "you don't have the answer to that question, do you?" (and in my minds eye, I am seeing him shake his head no with that tense smile locked on his face). The sales dude scurries off to get the sales manager. I go through the same drill with the sales manager. His response... a classic "deer in the headlights" look... and he held it for about 2 or 3 seconds... I'm thinking "you should take a lesson from the sales dude, at least he smiles". They both disappear in search of the illusive "Certified Pre-Owned Warranty". They're gone for 5 or 10 minutes and return with one in-hand (probably the only one in the joint).

At some point my irritation with the matter turned into amusement. I am currently pondering my next, simple, apparently benign question (that has no easy solution) to drop in the sales dude's lap. I look forward to my next visit to the dealer, if only to see the sales dude, smile locked on face, cringing at the eyes.


I had something almost like this happen when I purchased our slightly used 2011 MKZ from Ocala Honda (50 miles away) last December. Only after we made the deal, did I find out that there was only one key. In addition, the card with the master code for the for programming the pushbutton door locks was missing. I MADE A SCENE! Raised my voice, which got the attention of management. Sales jerk said he did not know there was only one key. Sure, I believe that. Well, because I was making a scene, management had the salesman take the car to Ocala Lincoln, where a second key was made. In addition. Ocala Lincoln went into the car's computer and pulled up the five digit master code, for programming the door buttons.

After having lunch on Ocala Honda's nickel, waiting for an addition hour or two, saleman returned with two keys, and the five digit master code.

BTW, the car has been great.

When I purchased my slightly used 2010 SHO at the Ford dealer
in Arcadia Florida, (140 miles away), there was no problems at all. Car was as advertised. No high pressure to buy those extras that most dealers want to sell you. Signed the papers, and off I went. It was a pleasure dealing with them.

This car has also been great, although my wife does not like it because it has a much harder ride than her MKZ.

.
 
Originally Posted By: hypervish
Originally Posted By: LeakySeals
Originally Posted By: Nickdfresh
Hopefully the gentleman with the Avalon at least got a good trade-in value as they certainly are worth something towards a new Camry...

$6,500. Had a couple of small dents and bumper scrapes from parking. Loaded 06, 66k. All dealer documented service.


$6500. [censored], I would have given you $6501. You could have sold that yourself on craigslist in minutes at that price, if you priced it at the market price which is almost double that it would have sold within' a week or two.

They probably sold it at twice that. It sucks to hear people taking advantage of but unfortunately it happens every day.

The caliper froze at some point. He's 80 years old and handicapped, didn't notice. I don't drive the car so I didn't know. The heat destroyed the caliper, aluminum rim, wheel bearing and rotor. $800 for dealer parts and labor. He wasn't planning on selling, it was sales pressure in the parking lot of the service department. The deal was done, they had his keys by the time I got there.
 
Originally Posted By: NHGUY
I laugh how 2 faced Toyota is.They claim their vehicles will last forever,you can hand them down to your daughter or granddaughter(like that commercial with the smiling baby with the big ball of hair behind the head),but when you show up at the dealer they claim your car is old (at 6 years?) and needs to be unloaded for a new one.Kinda makes one wonder....think about it.If EVERY Toyota fan had bought a new Toyota in say 2006 or 2007,other than conquest sales from other brands,and replacing crashed vehicles,they would sell NO new Toyotas to their die-hards for say 10-15 more years anyway.That would cripple them.So,they make these stupid claims that the Toyota you buy now will last 20-30 years,yet in 6 years you will need to replace it.Sounds like every other brand now dont it.

ANd you think only Toyota dealers do this???
 
I do have to mention that Toyota is pretty fair in regards to the price of consumables compared to Honda.

Just check out the price of 0W20 (XOM) at a Toyota dealership and then check the price of it at a Honda dealership that has a cheaper Conoco formulation. Twice the price for 2/3 the quality.
 
Originally Posted By: dparm
Did you get the "includes extra key" in writing on the bill of sale? If not, they don't have to give you anything.

When I bought my S4 last month, I made the sales guy write "INCLUDES 3 KEYS" to make sure they didn't pull a fast one. There are horror stories of people being promised "new tires" or "we'll fix X and Y" and then the dealer plays dumb afterwards.


Yeah, I had a piece of paperwork marked to the effect "they owed me a key". I basically traded that for the blank key. I know, I know, I should have made them cut the key too, but that would have involved them taking my spare key (remember, they don't have a key cutting machine). Sorry, no way. And, they kept referring to it as a "laser cut" key. Like it's some sort of exotic, hi-tech process. Bah, the locksmiths call it a "sidewinder", it's a tracing-milling process, you can look it up on YouTube. OK, I have to stop now, I'm starting to get irritated again...
grin.gif
 
The key to new or used car negotiation is that you have got to be able to walk out the door. there is always another deal around the corner. Usually that same dealer will come up with that better deal as well.
 
The dealer stated that our Fit didn't come with a second fancy integrated-remote key when we got it, and were trying to extort $250 out of my wife for a second key. We pointed out in the owner's manual where it said that every Fit comes with two keys, and to have the second key by the time we were picking up the car. They weren't pleased.

I have to say, negotiating for a new car over the phone from the living room sofa makes things a bit easier. They can't play a lot of the games then. And, if they say "come on down and we'll negotiate", goodbye. There are other dealers out there more than willing to negotiate via telecommunications.
 
Apparently, sales people and middle management both have the same induction. The top of the head is unscrewed, and the moral compass is removed. Sales folks take the left fork, and have smile 1.5 software installed. Management takes the right fork, and has head motion 1.0 with face recognition beta 6 installed, along with the "no raise" patch. All upper management gets a verticle head movement, all direct reports get a horizontal movement.
 
Originally Posted By: sciphi
The dealer stated that our Fit didn't come with a second fancy integrated-remote key when we got it, and were trying to extort $250 out of my wife for a second key. We pointed out in the owner's manual where it said that every Fit comes with two keys, and to have the second key by the time we were picking up the car. They weren't pleased.



Sounds like a scam.
We got 2 programmed keys and a valet key when we bought our 09 Accord.
 
Originally Posted By: sciphi
The dealer stated that our Fit didn't come with a second fancy integrated-remote key when we got it, and were trying to extort $250 out of my wife for a second key. We pointed out in the owner's manual where it said that every Fit comes with two keys, and to have the second key by the time we were picking up the car. They weren't pleased.

I have to say, negotiating for a new car over the phone from the living room sofa makes things a bit easier. They can't play a lot of the games then. And, if they say "come on down and we'll negotiate", goodbye. There are other dealers out there more than willing to negotiate via telecommunications.

Seriously?
Either the salesman is dumb to pull such a trick
OR
Your T-shirt says "[censored] Me"
 
Last edited by a moderator:
A new car without two keys?

I've always specified two working ignition keys for any used car. If they don't have one, they have to make one that works as an ignition key. That way, if it's chipped key or what have you, they have to produce one.

When we bought the Sienna, they tried to tell me it took a standard key. When I demonstrated that wouldn't work, they had their locksmith make and program a code key for the van.
 
Originally Posted By: sciphi
The dealer stated that our Fit didn't come with a second fancy integrated-remote key when we got it, and were trying to extort $250 out of my wife for a second key. We pointed out in the owner's manual where it said that every Fit comes with two keys, and to have the second key by the time we were picking up the car. They weren't pleased.


Wow!

The owners manual is also good for undercoating and the avoidance thereof. You can probably get a pdf of it ahead of time just so you know: some brands put in a "local conditions see your dealer" thing that the dealers eat up.
 
No never had a problem, I don't play games.

I find a vehicle I want, go in, pay cash, and leave. If they screw with me on the warranty which has never happened, I'd make them uncomfortable.

Buying cars are easy, people just like to play games trying to save a $100 here or their, or don't know what they are doing. Never had an issue, at all. Last work truck I bought was as simple as buying a pair of shoes.

I knew what it was worth and what I wanted, and so did the dealership. They gave me their best price which was what it was worth, I gave them a check. I left with the truck. Simple. I didn't come in trying to save $5 here, or 1% on financing here, so they didn't play games with me.

Oh and if its a used car I pay for as much as I can get away with on my American Express. Because if their is a problem and the dealer refuses to make it right I simply do a charge back. My buddy did this on a G wagon he bought used from a MB dealer. It had $3k worth of computer problems they hid, and refused to fix under warranty, which they clearly stated and his paperwork showed he had, he simply disputed the charge and make quite a mess with them. Last call he had with them I was sitting next to him, it was basically [censored] you, never call me again talk to my attorney. They backed down and he got his $3k, and they got the rest of the deposit returned to them.
 
Last edited:
Nowadays I usually buy "Private Party". As long as the seller seems honest, and they have taken care of the vehicle, they're more apt to bend with pricing and you aren't worried about small print. It's a simple sale.

Story 1 ... We paid $7,700 on our Prius, when the lowest a local dealer would charge for the same year, model, miles, and package was $13,500. That's over 40% off. And later on I confirmed with the dealer that our Prius had been serviced there on a STRICT regular basis - all fluids and services performed before their scheduled interval. When we averaged the times the oil was changed by the mileage that I got the vehicle at, they figured the oil was changed every 2,600 miles. Not bad. Battery was just replaced, oil was just changed, brake pads replaced, ATF changed earlier last year, diagnostics ran 100%. Just fabulous.

On the other hand, Story 2... our Hyundai I bought at a smaller outfit, somewhere between a hole in the wall and a stealership...right in the middle there. I sat in the room with the lady (who was nice) and we negotiated on price for a good hour. Said she couldn't budge on the vehicle. Not a cent. I left for lunch, made some calls, came back with a fake offer that my bank would only finance it for 'x' amount and I didn't have enough cash to make up for what she was asking for it. She wanted to sell it to me, her hands were tied... so she called her bank and of all the things, her bank said the exact same thing that I made up! I told her I'd go with her bank if they promised a super low interest rate, they gave me ON PAPER the blue book value for my Grand Am GT, and she would give it to me at the price I wanted. She said can you cut a check for $750 in addition to the financing, I said no, that's not a deal...she said well how about $500. After some tug-o-war I said I will cut you a check for $100 and that is as low as I go. No gimmicks, no warranties; just this vehicle, as is, out the door, seal the deal, that's it.

My trade in vehicle, a '03 Grand Am GT - cruise control did not work, the A/C needed recharging, and the electronics were going bad. The side panel had been ripped off and was hanging. Sludge in the coolant tank. It had 79,000 miles on it. At this time (May 2011), my Grand Am GT KBB was at around $5,300 for perfect condition. She gave me $4,900 for it. VERY fair if not more than fair. I owed $4,700 on it. The $200 credit paid for a little sales tax. Checked the paperwork before I signed it, looked legit. Financed the Santa Fe at $9,000 when she couldn't budge at $10k.

We shook on it and said I'd mail her a check since I forgot my checkbook (out of town). She called me and told me I left a peanut jar chock full of quarters, dimes, and dollar bills. I asked her if she'd mail it to me and she asked me how much I thought was in there. I said probably $40 or so. She told me to forget the check and she would just keep the change and bills.

Nice lady to deal with. Sometimes you get the nice dealers.

and Story 3... Just prior to this deal I walked out on a different car lot because they wouldn't budge for me on a used '98 4Runner. The vehicle had 105,000 miles. The rear speakers worked sometimes and some of the climate controls had shorted. It drives nice and was in good condition but the sales guy was a tough case and wouldn't budge from $8900. I offered him $6500 which I thought was fair. He told me it was a Toyota, I told him I already knew that. He tried selling me on the fact that they just put new brakes in. I said that's a $200 job, not a good selling point. The guy didn't know what to do as he couldn't seem to seal the deal. He talked to his sales manager, came back and then whipped out his calculator. He said "I can get you into this vehicle for xxx payment per month". I said let me see that. I added it up, added 6% for interest just for fairness sake, and he had actually increased the original offer of $8900 to $10,200. I said you sick freak, that's not right. Is that how you treat everyone? I told him I'd do $159 a month for 36 months. He tallied it up and it was $1000 less than I had asked before. I said how do you like that? He said "oh I could never do that". He then countered with my same $159 a month offer but then said for 72 months. HA! I finally said I'd up my offer to $7,000, no gimmicks. He said no and threw another monthly payment offer at me again. I said well I guess I am walking. After some more desperate attempts and some very offensive counter offers, I shook his hand and said "I'm sorry we couldn't agree on a price today. The vehicle just isn't worth THAT much!"

Sometimes you gotta know when to walk.
 
Maybe this is why I have a different experience with dealers.

I don't care about an extra g note or two here or their on the sale, but I keep my vehicles so long that over their life it averages out to nothing.
 
I just bought my Fit and had a great purchase experience. I got it from the same dealership I bought my Accord. I got the vehicle for under invoice just as I did withe the Accord. I could have gotten 200-300 dollars more off if I really press it but I know they would get me back from finance or some other way. I did get 1.99% interest rate, which is the lowest rate around for credit union and various banks. Because I bargained down an extra 370 dollars from the invoice, I didn't get the .99% rate they were throwing around on the Civic LX, has has a major sale going on now. This is the largest Honda dealership around so they do have tons of cars. They had at least 15 Fits with August state inspection sticker and under 15 miles. There must be a big push for 2012 models to be gone as 2013 Fits were also among the 15 or mor Fits on the lot. The price I got is much lower than USAA price so I am happy since I felt I won and the sale kid made extra money to feed his family.

I don't know much about this place's service department as I never used it beside the getting Honda filter, ATF, coolant and OEM parts. In all honesty, I think it is the service department that are scaring and upsetting a lot of people. I can fathom the thought of paying a lot for service but Indy shops charge a lot too, especially when you show up on a flat-bed.
 
Correction. I paid 823 dollars under invoice. But they doubled the interest rate to 1.99%, I would ended up paying an additional 450 dollars over 5 years. Since, my CD is earning 2.00%, there is no need to pay cash as Dave R would suggest.
 
Originally Posted By: hattaresguy
Maybe this is why I have a different experience with dealers.

I don't care about an extra g note or two here or their on the sale, but I keep my vehicles so long that over their life it averages out to nothing.


I am the same way, I want enjoyable buying experience so I avoid Toyota dealerships and most Ford and Chevy places. It is funny that Acura dealership in big towns of NOVA and DC are staffed with xxx and they are the worst slim balls in the car sale industry.
 
Status
Not open for further replies.
Back
Top Bottom