That thing is 50 bucks?
Dealer Recommended this CAF changed...
- Thread starter JWC86
- Start date
Only $50 , for a $5 item.
First, they don't know you replaced it recently without looking at it. Two, if the tech actually pulled it out, no way he/she would recommend it be changed since it looks brand new. If it looked a bit more used, maybe.... What happened here, I will say with 99% confidence is that the service advisor did this completely on their own. The tech didn't pull it out (unless it was out for another reason) and certainly didn't tell the SA it was "very dirty".
^^This.
The tech said no such thing most likely. The service writer gets a commission for ad-ons no doubt. Such is the state of this industry in 2024
The last time that I brought my wife's CR-V to the Honda dealer for a recall and "free courtesy inspection", they told me that the transmission fluid, brake fluid, power steering fluid, cabin filter, and air filter all needed to be changed. Did the mechanic actually do an inspection? Obviously not because I had just done ALL of them 30 days prior!
The dealer is out to make money is a new concept to me...
Yeah, because a tech wouldn't be dishonest, right?. I've had techs stretch the truth or tell me something is wrong when it's not. Techs in automotive generally get paid by billable hours, and chances are they tach on a fraction of an hour to replace the filter along with the heater core. Do this routinely and it really adds up. My point is, I don't know that it's fair to pin it exclusively on the service writer, and it's reasonable to believe the tech may have recommend the service based on the information provided. Ultimately, there's no way for us to find out. Also, the filter likely DID come out of the vehicle as the OP had a heater core replaced.
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I think that's what bugs me the most, not knowing if the tech actually said that or not. If he did then I can no longer trust him. If the SA says he said it without him knowing thats a big deal in my opinion as I would be very upset if I were him.
If they waived the labor, the tech would get zero dollars for installing a new one. Just about every tech save maybe someone still in apprentice gets paid flat rate.
So I can almost assure you it wasn't the tech.
There's enough honest work out there that they don't need to pull stunts like this.
They will send a survey on the work they completed, answer it with full disclosure. Service departments get docked if they don't get a 9 or 10. Too many negative reports means HQ bonus money will be reduced. It doesn't take many to have the reduction kick in. Looks like this service will rank below 9.
Stealerships are crooks, the lot of them!
This! They didn't check. They went by a mileage chart and recommended it...and then lied about it being so dirty.
I bust them for lying, it’s an automatic ZERO. Fortunately I only have to worry about the company’s junk!
Dealer hosed you. You should have said no and took a minute to buy one and install yourself. Sorry.
