Consumer Reports not happy with Tesla Delivery experience
- Thread starter Frankrank
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It still managed to be one of the better car buying experiences I've had despite that attempt to scam me. Pretty sad actually.Yeah, but was it a good deal or ???
OMG...
AZjeff
$50 Site Donor 2023
It would seem if a customer is buying their first Tesla there should be an automatic option for a tutorial offered by the delivery center.
When wifey test drove our 1st Model 3 in Dec 2018, the rep was very helpful. The 1st 20 minutes was the 2 of them in the front going over the car operation. I was in the back seat, as I had had surgery and could not drive.
The car was delivered to our home (we live maybe 12 miles from the Fremont factory) by a line worker. Tesla was doing everything under the sun to make their EOY numbers. He was a nice man and answered a few questions. Showed us how to use the Tesla charging cable, scheduling, etc.
The Tesla "stores" will answer your questions and offer test drives. They are very helpful. That's my experience. They are not on commission.
As a possibly interesting experiment, perhaps you might take some time and visit a store? Give 'em heck, AZjeff! Just for fun.
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When we picked up our Tesla the service agent loaded the app on my wife's cell phone and made sure it was working properly. He gave us a tutorial and answered a boatload of newbie questions ("how do you stop it from rolling on the ferry"). It had at least a 50% charge, maybe more.
Fortunately we had our garage outlet installed so as soon as we got it home it became plug and play. It took us a few days to get used to most of the features. I actually read the on-line manual.
I hate that, annoying as heck and makes me more determined to say no. But it still is a pain in the neck and unpleasant waste of my time.
That’s normal. Someone will hand you an iPad and take any payment necessary and hand you key cards. That’s about it.
Tesla is hands off. Someone who wants personalized experience is after the wrong brand. I personally don’t want my rear kissed while purchasing a car. It all is a waste of time to me.
Owning Jaguars was fun, but there was a lot of presentation involved, like serving champagne while waiting for service. Personally I don’t want hassle of building relationships to buy a car. I think I’ve just gotten used to clicking buy and having the product without any fanfare.
I genuinely think some just don’t like the Tesla business model with vehicle delivery. It sounds normal to me from what I’m gathering here.
We got the overview with the test drive, then told us to take the car for up to 30 minutes if we wanted to and they’d be happy to answer questions at any time. I think that’s where the time is put in, but at the same time the location of the test drive did not deliver cars, only service and test drives. I think that likely is because they aren’t dealing with deliveries at the same time and our pickup location would have been exceptionally busy since it covers the overflow from Wisconsin that can’t do deliveries at their own locations.
Personally for me I don’t mind the hands off delivery. I’ve already made the decision once I’ve gotten that far.
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Electric cars have gotten good satisfaction ratings for some years now. They should, electric is nice, a totally different motor. Interesting electric drive is older than fossil fuel drive. I like a plug in hybrid as would be 100% an electric car for virtually all of my needs, plus no range anxiety in emergencies or any situation. Why would I want a full electric?Here you go from Consumer Reports.
Not that it matters that much if the vehicle is a different class.
I feel many people trash CR except when data is in their favor
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Source - https://www.consumerreports.org/car.../most-and-least-liked-car-brands-a1291429338/
Besides I have a feeling I’m one maybe two drivers license renewals away from no more driving. That puts an even larger perspective on cars and what they are for.
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The concept is known as Whole Product, meaning the core product plus all surrounding support. It’s an important concept in business and marketing.
I like hybrids; I own one. But they are far more complicated with a traditional drive train as well as an electric.
They certainly make a lot of sense for a lot of people.
Maybe some people would like that, but for me personally, I'm a "I'm going to figure it out on my own" type person. I read owners manuals, I'm sadistic like that.
Hermann
Site Donor 2023
The Maverick Hybrid was just what the doctor ordered. Very frugal around town 45-50 mpg and 35-38 hwy, brings smiles when $29 of fuel was good for 565 miles on this last tank.
When flying in the cheap seats, I expect we'll board last and be way in the back.
When paying more, we expect more and we get it.
When laying down a hundred large on a vehicle, I'd expect concierge level service, not state DMV level indifference.
Tesla had probably better figure this out pronto.
When paying more, we expect more and we get it.
When laying down a hundred large on a vehicle, I'd expect concierge level service, not state DMV level indifference.
Tesla had probably better figure this out pronto.
If I am spending 100 large, I already know all about the product.
I understand CR did not like their experience, but mine was different. Every time I dealt with them. Heck, they came out to my home and installed a new 12v battery. No service charge; just $120 for the battery.
When you buy a vehicle, half the value is in the experience both at time of sale, and followup services. This is 99% of why Hyundai and Kia have a bad reputation at present, despite having awesome product reviews.
This. It's perfect if you want efficiency and simplicity of using it, especially without changing habits. I think the Maverick is very smart packaging and an impressive product.
I'm a glutton for punishment and want less complication in drive train. I know I make other compromises for that. I charge one and use a bit more gas in the other. I have similar highway mileage, but I don't have near the space the Maverick has.
I always know the product as well as what I'll pay for it before setting foot in any dealership.
Point is that the CR folks, along with everybody else there that day, got shabby treatment from Tesla's employees.
Their having been busy is not an excuse.
Your having had a much better experience in taking delivery of your two Teslas doesn't change this fact.
