Confused with Battery Issue on Laptop

Joined
Dec 28, 2011
Messages
3,339
I have a Samsung I purchased new in 2014. Has had 2 issues lately and none in the prior years. Original battery. The charger port was broken and replaced. A ok after that. Then there was a small spill that took out the keyboard. Any spill bad for a laptop! New keyboard replaced. Since then there is an issue where removal of the charging cable immediately shuts down the system. As if there was no battery. I used the Windows 10 system to check the battery status and it shows good health with no issues. Hmm 6 year old laptop battery should probably show some issues?? I don't want to order a new battery to find out it isn't a battery issue. Any advice on what to check? Intel i7-3635QM CPU 2.4ghz 8GB RAM
 
Joined
Nov 5, 2002
Messages
167
Location
Greater Hartford, CT
Make sure the battery is seated correctly, by removing and reinstalling it. Other than that, and possibly a bad charging circuit, it's likely the battery is shot, at its age (never trusted those Win10-based diagnostics).
 
Joined
Aug 14, 2015
Messages
1,883
Location
CA, USA
When I have had issues with batteries (and very occasionally, when not) I would come across a recomendation to remove the battery entirely from teh laptop (most of the time, it only involves pressing a lever and letting the battery fall out). Then pressing the power button repeatedly for 30-60 seconds. Then, put the battery back in. I'd do that before buying a new one. I'd look in your specific manual for any instructions on precisely how to do that, issued by your OEM. If not, here are some generic ones: https://www.geeksinphoenix.com/blog/post/2018/11/06/how-to-power-reset-your-laptop-computer.aspx
 
Joined
Apr 20, 2012
Messages
30
Location
WA
I had a recent battery issue with my Lenovo Yoga ThinkPad - I'd hook up the AC Adapter to the Thunderbolt port (either one) and the battery status in Windows 10 would show "Connected - Discharging..." After doing some online research, I discovered the laptop is equipped with a "Reset" button on the bottom of the laptop near one of the enclosure vents. So I powered-down the laptop, waited 30 seconds, then used a paperclip to press the "Reset" button and hold it for five seconds (or so). Once I powered it back up, the battery charging behaved normally when connected to the AC adapter. I don't know how common this physical reset button is on other brands, but I know IBM (now Lenovo) ThinkPads have had this feature for awhile.
 
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