In case any of you still have your Citibank credit card and had been slapped with the 15% interest rate hike from close to a year ago(letters were going out etc) if you call Customer Service, and request to speak to a manager in the US you will have a better shot.
I just called today(last attempt was a few months ago) and after the guy gave me the same script response that he can't do anything, I asked for a manager. Been a card holder for over 10 years with no late payment etc, paid off my balances in full several times and I got transferred to Nicole. Got the rate reduced from 15.9% to 12%(better than nothing) and I will be calling back again in a few months to reduce it further.
Nothing upset me more than seeing my interest rate jump from 7% to 15.9% when Citi sent those letters out. I didn't want to close the card out because it has my highest limit out of the others(the others all have zero balances). So just letting you all know there is a chance to at least get something out of it.
I just called today(last attempt was a few months ago) and after the guy gave me the same script response that he can't do anything, I asked for a manager. Been a card holder for over 10 years with no late payment etc, paid off my balances in full several times and I got transferred to Nicole. Got the rate reduced from 15.9% to 12%(better than nothing) and I will be calling back again in a few months to reduce it further.
Nothing upset me more than seeing my interest rate jump from 7% to 15.9% when Citi sent those letters out. I didn't want to close the card out because it has my highest limit out of the others(the others all have zero balances). So just letting you all know there is a chance to at least get something out of it.