Originally Posted By: Kruse
Originally Posted By: KD0AXS
Go to Home Depot and get a Ridgid. They have a lifetime service agreement, which includes battery replacement. No one else offers that.
Okay, I own a Milwaukee 18V Fuel, so some people might think I'm bashing Ridgid, but I'm not. All I'm saying is that there is a lot of red tape with the Ridgid lifetime warranty. Everything has to be registered and the receipts have to be kept, including the replacement batteries. I've also heard (by co-workers, not by me) that things have to be carried into the service centers, not mailed, and that not every Home Depot is a registered service center.
Just check it all out first before writing the check.
It's not that bad in my experience.
Yes, you have to register on line, and send in your proof of purchase. That goes for each component ie. The Drill, the Battery and the Charger.
As for claiming on the warranty (I have claimed for batteries twice. I claim at the first hint that they are short cycling) I just phone my service depot (it's not a HD store in my case) give them my registration # and the item model # and they phone me (in about 3 days) when I can go in to do an over the counter exchange, and a 1 800 # to re-register the new battery.
It's really not bad when you consider the cost of batteries.
I bought my fist Ridgid tool over 5 or 6 years ago. Prior to that, I was replacing drills about every 2 years, mainly due to battery failier.
I have had Craftsman, but honestly don't care much for them.
Dewalt were OK but not as nice as the Ridgid, and for me, the warranty seals the deal.
BUT, having said that, it will be interesting how they deal with warranty claims in 5 or 10 years from now!