Link to the letter;
Quote:
Ford has released a Customer Satisfaction Program. Owners of affected vehicles will be receiving letters soon with all the facts on this problem with the transaxle in the 2010 Fusion and 2009/2010 Escape built before 3/8/2010.
The cause of the failure which is noted in the letter you receive, is the transmission valve body. Per the program, If your vehicle has less then 7000 miles, your PCM (computer) is recalibrated. This calibration change updates the control of a solenoid in the valve body which regulates/controls a specific valve that is not operating correctly.
If you vehicle has over 7000 miles, immediately after the calibration update the dealership's transmission technician will perform a specific load test to verify the condition of the transmission. There is zero-tolerance for this test. The result is either "0" slippage or "more then 0" slippage. If there is "0" slippage, the vehicle's transmission is released.
If the transaxle fails the load test with (a reading above 0), under the program the transmission technician will remove and teardown the transaxle for repair. If during the teardown the technican finds ANY damage beyond a specific parts list, the dealership management team will call Ford Engineering for further action.
The affected Vehicle Identification List was activated in Ford's system April 19 2010. Feel free to call your dealership with your VIN and find out if your vehicle is in the program if you are close to 7000 miles.
However long the line may end up, you may well want to be at the front of it.
Again, Ford Motor Company is taking this issue very seriously. There has been a delay in accurate information due to Ford Engineering working to the root of the failure and they have confidence in the program.
If your valve body was already replaced as part of a previous repair before 3/31/2010, you still need to go in for the software update under the program.
If you own one, better get it done soon. Or else, your transmission may continue to wear prematurely!
Quote:
Ford has released a Customer Satisfaction Program. Owners of affected vehicles will be receiving letters soon with all the facts on this problem with the transaxle in the 2010 Fusion and 2009/2010 Escape built before 3/8/2010.
The cause of the failure which is noted in the letter you receive, is the transmission valve body. Per the program, If your vehicle has less then 7000 miles, your PCM (computer) is recalibrated. This calibration change updates the control of a solenoid in the valve body which regulates/controls a specific valve that is not operating correctly.
If you vehicle has over 7000 miles, immediately after the calibration update the dealership's transmission technician will perform a specific load test to verify the condition of the transmission. There is zero-tolerance for this test. The result is either "0" slippage or "more then 0" slippage. If there is "0" slippage, the vehicle's transmission is released.
If the transaxle fails the load test with (a reading above 0), under the program the transmission technician will remove and teardown the transaxle for repair. If during the teardown the technican finds ANY damage beyond a specific parts list, the dealership management team will call Ford Engineering for further action.
The affected Vehicle Identification List was activated in Ford's system April 19 2010. Feel free to call your dealership with your VIN and find out if your vehicle is in the program if you are close to 7000 miles.
However long the line may end up, you may well want to be at the front of it.
Again, Ford Motor Company is taking this issue very seriously. There has been a delay in accurate information due to Ford Engineering working to the root of the failure and they have confidence in the program.
If your valve body was already replaced as part of a previous repair before 3/31/2010, you still need to go in for the software update under the program.
If you own one, better get it done soon. Or else, your transmission may continue to wear prematurely!
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