Their business model of high fixed prices was bound to negatively affect them at some point. Kind of wondering why anyone would shop there...
I like their large selection and that I can generally trust those cars.
Bought a Nissan 4x4 V8 Pathfinder 7 years ago.
Had a choice of paying 16000 USD at a Carmax, or 7000 USD at a small independent.
The Carmax one was a 2011 with 90,000 miles. The indpendent had 140,000 miles and was a 2008.
I didnt mind the milage, since I know how stout those power trains are.
Picked up the small indpendent.
They knew I was going to drive 1000 miles home but did not honor my request to put on new wipers prior to pick up, stating the existing ones were (near new) they were not)
Had all sorts of undisclosed issues including the car would not align, because the suspension components were rusted into each other (the results all new suspension I bought made the car ride great though).
Both would have been a fly-in drive back home 1000 to 2000 miles (those were rare even back then)
Looking back I would have bene much happier with the Carmax one which even had awarranty available. In the end I spent on ym 2008 to get it to my standards nearly as much as I would have spent on the Carmax example, thta sitll would have been a newer car with lower miles after all was said and done.
My next vehicle I will buy at aNIssan or Infiniti dealer or at Carmax.