Car Deal Fell Through...

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For those of you who have been following my car shopping adventure, I am in the market to purchase a 2010 Altima V6 with the Premium, Sports and Tech Packages. My color combo preference is White Frost/Blond interior with no second choice. I was able to secure a good price for the vehicle from an acquaintance who works at a dealer, and decided to proceed with the transaction.

I knew from the beginning that my salesperson does not have the vehicle in his inventory, so he would have to dealer trade for it. Also, I knew one of the available cars in the region is at a dealer that is not willing to trade. Still, I proceeded with the transaction since my salesperson said his dealer look-up tool showed two other available units-- one at a dealer in Silicon Valley and one at a dealer in Sacramento. While I was unable to confirm the existence of the unit in Silicon Valley, I had gone in person to check out the unit in Sacramento.

As they say, there's Murphy's Law, and I think I was a victim. At around 9 this morning, I gave my salesperson the go-ahead to acquire the car. At around 11, he texts me to tell me that the one in Silicon Valley was already sold. Great. He then told me that he'll try to get the one in Sacramento, and if he is able to, he would have it delivered to my house.

I then checked the website of the dealer who had had the car in Sacramento, and strangely, the car was taken off the website. Not long after, my salesperson called and said that car was sold as well. Great, now there is only one unit left in the region. Of course, as expected, he tried to acquire that unit and the dealer would not trade it with him.

So at this point, my salesman is telling me that there isn't much else he can do. He told me at this point, if I really wanted the car, I need to go to the dealer who has the car. He also told me to consider going to a different dealer who has a better trade relationship-- as apparently, his dealer and the dealer with the car have had issues in the past.

At his suggestion, I tried a different dealer who had previously quoted me a good price on the vehicle. This dealer told me they'd get to work on it right away. Of course, about an hour later, I called back (as I had not heard back) and they said they were having trouble finding the vehicle, as the unit they were hoping to acquire had already been sold-- go figure.
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So, it sounded like these guys were experiencing the same issues. Needless to say, I never heard back from this dealer.

At the end of the day, I am left without a vehicle. Maybe it is a blessing. But what I have learned from this experience is that dealer trades do not always work out as planned, and it is always best to work directly with a dealer who already has the vehicle on their lot.

Now, I am not sure what I am going to do about this. The dealer who is holding this car hostage is a small dealer, and I suspect volume isn't a concern to them. So, I might be out of luck until another unit shows up, which won't happen until at least February. But I am tempted to pull the trigger now, due to the sales tax deduction and the strong cashback incentives.

Thoughts?
 
screw the tax deduction and incentives. they will always be another deal out there. havent you heard that car sales are the lowest in 30 years. sell your current car on craigslist and buy through a broker or costco. Much better prices and you won't get ripped in a trade. The same dealer has to service the car and your salesman will be out $1000.
The age of the dealer dinosaur is OVER . Why would anybody buy a car at one in the first place? Why do you think the government ordered 1000 closed. plus car salesmen are a pos anyway. See what that already did to u. sry to rant ,but it sounds like you have been drinking the kool-aid.
 
Originally Posted By: chad8
The same dealer has to service the car and your salesman will be out $1000.


The salesman is lucky, very lucky if he makes $100-$150. In fact new car commissions got so bad the commission is probably $100 or less, if the person buying the car got a really good deal. New cars, are far from cash cows, used cars make all the profit.

Most dealers don't like to trade with other dealers, especially some of the more popular colors etc.

To the OP if you really want the car, have them write it up and wait, or pick another color. Your other choice is go to the dealer that has the car and try and negotiate a price, problem is if he has been contacted to trade cars with another dealer and puts 2+2 together he knows you want that car. You won't be getting as god a deal, I'd wait at that point. Good luck, and Happy New Year!
 
hahaha, that broker line is almost funny if you weren't serious.

And to call all car salesman "pos" is very low class. Sure, some are dorks, but others are real pro's and can work a deal well.

I've met both.

And you, sir, are the one drinking too much Government kool aid.
 
Originally Posted By: javacontour
As you've learned, it's easy to quote a low ball number. It's harder to deliver the car for that price.


There is a saying in the business, "If you can't write it wreck it". Basically you leave a customer with no car and a low ball number that is either impossible to obtain, or a loss of a competitor to try and match. A good salesman knows how to work a deal, and generate customer referrals. Not all salesmen are thieves :)

A lot of times a customer would come in with a chip on their shoulder or loaded for bear. Once you overcome that it is a little easier to deal with. Others come in looking to waste time.
 
Actually the salesman sounds pretty fair...he's telling you to go to another dealer if you really want the car.

My advice is to go buy a Fusion.
 
Originally Posted By: pbm
Actually the salesman sounds pretty fair...he's telling you to go to another dealer if you really want the car.

My advice is to go buy a Fusion.


+1
 
30 years ago something similar happened to me. It turned ouy the dealer who had the car wouldn't release it to the other dealer and felt the buyer (me) would eventually show up at his dealership (I did).

There's always another deal out there.
 
If your heart is set on one particular model in a certain color with a certain set of options then you are always best to go to the dealership where said vehicle happens to be... if one exists.

I also would not want the dealer to find out my heart was set on a certain vehicle because they *may* not be so inclined to quote me the best price.

Keeping your options open and having 2nd, 3rd and even 4h choices in terms of color, options and even the vehicle gives you some flexibility and negotiating power.
 
I never liked dealer trades, just go where the car is and buy it. Plus you skip the young punks delivering your car and dogging it on the way!
 
My rule #1...I always find the car I want after hours when the sales guy is not humping my leg. Then I only go to the dealer who has the car right there in front of me. Otherwise you get jerked around.

rule #2 when it comes to car dealers you are either jerking them or they are jerking you. No middle ground. They are there to extract as much money from you as humanly possible.

Today is the ideal day to buy as it is the last day of the month and you get all the incentives. They have to make another floor plan interest payment tomorrow morning.

I have posted my "how to buy a car" strategy on here and many have said they don't like "playing games...or being dishonest". Well my family was in the GM dealership business for 40+ years and I can tell you this...every time you walk onto a car lot...they are gaming you.

Critic: If I were you I would be out there making a 30 minute offer on the car of your choice. Let them know you are not coming back too. SOmeone will be hungry enough to take your money. Don't be afraid to call a dealer 100 miles away. I do it all the time. A hungry salesman will come pick you up to make a sale in today's market.
 
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Well, unfortunately 90% of salesmen who work on commission only care about their commission. sure a few good ones but the vast majority, whether car, mortgages, furniture, electronics only care about the sale. many years of living on this planet have, unfortunately, tainted my view of commissioned salespeople. And yes, there is always, always another deal around the corner, especially with a car
 
Originally Posted By: Spector
Well, unfortunately 90% of salesmen who work on commission only care about their commission.


You are wrong...it is 100%....there is no guy sitting in a car dealer showroom 70+ hours a week for the good of humanity. If you find a guy who you think is different...he is just very good at developing a professional rapport and getting past your bias. But more than likely...he is the top "killer" in his showroom because of his ability to gain trust quickly with total strangers.
 
Well, they are in the business to MAKE MONEY.
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Of course they care 100% about their commission. But to say all car dealers and sales people do not care about getting you the car you want and giving you good customer service is not true. Critics story illustrates that.

If you think a commissioned sales person is jerking you around, leave! There are thousands of car dealers, mortgage companies etc. to choose from.
 
Originally Posted By: PT1
Critic: If I were you I would be out there making a 30 minute offer on the car of your choice. Let them know you are not coming back too. SOmeone will be hungry enough to take your money. Don't be afraid to call a dealer 100 miles away. I do it all the time. A hungry salesman will come pick you up to make a sale in today's market.


The dealer who is holding the car hostage is 100 miles away. I'm really not in a hurry to buy, but rather, I'll buy if the price is right. In other words, I am interested, but I am not interested enough to drive 100 miles to play games.

And unfortunately, judging from the two people I've spoken with at this particular dealership, they do not sound too motivated to move cars.
 
Well, if you're looking for a "2010 Altima V6 with the Premium, Sports and Tech Packages. My color combo preference is White Frost/Blond interior with no second choice.", and there is one in your area, you better be prepared to pay a premium. That is what is called "supply and demand"! Or more to the point, hardly any supply with a lot of demand!
 
+1.

Id agree with the 30-minute deal, take it or leave it. If youre a victim of supply and demand, so be it!
 
To the original poster:

Is this the 1st time in your life that you have determined yourself to be a "victim"? The 1st car you've ever desired that was held "hostage"? The 1st time you've ever seen a "sales tax deduction" and/or "strong cash incentives" disappear?

The 1st time in your life you might be (GASP!) disappointed because you can't get EXACTLY what you want?

Better get used to it: it is what the REAL WORLD is all about.

Cheers!

p.s. Hope 2010 is less traumatic for you than 2009!
 
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