Finally had all I could stand of my 08 Sienna. Traded it on a lightly used Expedition Eddie Bauer. I got a big fat number on trade because of toyota's "reputation" and got a great price on the gas hog expedition. A large third row vehicle is the smallest thing my family can happily live with.
After 16 months with my toyota I had:
bad cat converter around 2500 miles (three trips to dealer before replaced)
broken drivers seat (two trips to dealer before replaced)
broken drivers seat #2 (two trips to dealer-regional service guy "adjusted and repaired" my seat on second trip)
broken seat #3 (after second seat was "adjusted/repaired")-dealer and toyota cororate refused to schedule a service appt "until toyota could develop a solution" instead of just replacing the seat
Total of seven dealer service visits in 16 months.
Toyota refused to replace seat a second time because they "can't find out why the part is breaking and toyota does not throw parts at problems" yet I have to keep driving a vehicle with a broken drivers seat while they call each other (service mgr, claim rep in CA, regional service mgr,etc) and promise to call you back.
Waiting three days for phone calls to be returned to be told one person left another a message and is waiting to hear back.
Add to all of this a HORRIBLE build quality and materials used in the interior of the vehicle. The car had at least four rattles in the car that could not be fixed and another that was 90% repaired. The stereo was JUNK. The van chewed up tires in no time and to top it off the front rotors were beginning to warp when traded with 33K miles.
I feel like a heavy load has been lifted from my shoulders.
IME
Toyota dealer service - F
Toyota corporate F
Toyota warranty service F
I have gone back to "domestic junk" that has never given me a major problem and have always gotten good service from the dealers.
We replaced a dog tired 98 Ford Windstar with 190K(which was a great vehicle for us) with the Sienna and would have bought a Ford Freestar but Ford quit the minivan platform which pushed us to toyota.
I will leave the toys to their many fans. I know toyota makes some good cars but when they make a they will tell you to pound sand.
After 16 months with my toyota I had:
bad cat converter around 2500 miles (three trips to dealer before replaced)
broken drivers seat (two trips to dealer before replaced)
broken drivers seat #2 (two trips to dealer-regional service guy "adjusted and repaired" my seat on second trip)
broken seat #3 (after second seat was "adjusted/repaired")-dealer and toyota cororate refused to schedule a service appt "until toyota could develop a solution" instead of just replacing the seat
Total of seven dealer service visits in 16 months.
Toyota refused to replace seat a second time because they "can't find out why the part is breaking and toyota does not throw parts at problems" yet I have to keep driving a vehicle with a broken drivers seat while they call each other (service mgr, claim rep in CA, regional service mgr,etc) and promise to call you back.
Waiting three days for phone calls to be returned to be told one person left another a message and is waiting to hear back.
Add to all of this a HORRIBLE build quality and materials used in the interior of the vehicle. The car had at least four rattles in the car that could not be fixed and another that was 90% repaired. The stereo was JUNK. The van chewed up tires in no time and to top it off the front rotors were beginning to warp when traded with 33K miles.
I feel like a heavy load has been lifted from my shoulders.
IME
Toyota dealer service - F
Toyota corporate F
Toyota warranty service F
I have gone back to "domestic junk" that has never given me a major problem and have always gotten good service from the dealers.
We replaced a dog tired 98 Ford Windstar with 190K(which was a great vehicle for us) with the Sienna and would have bought a Ford Freestar but Ford quit the minivan platform which pushed us to toyota.
I will leave the toys to their many fans. I know toyota makes some good cars but when they make a they will tell you to pound sand.
Last edited by a moderator:
