Bad experience with good outcome at Walmart

You're not replacing the "damaged" wheels with the $700 they gave you back ? I guess the damage isn't that big a deal after all, huh ?
It's a 2017.....they are not springing for new ones...
 
Based on my assessment when I got the Jeep home, I'm going to need 3 different sockets to get all the mangled 2-piece OEM lug bolts off. I'm going to need an 11/16", 16mm, and 17mm sockets. I'll get it done.
If you get the mangled chrome piece free, the 16mm takes them off. Maybe just a screw in the middle of the cap to pry it off? I used 18mm, 17mm, 16mm and maybe something else. It was a PITA. I broke a regular socket and and adapter (all I had when trying to get them off). Socket and adapter replaced afterward.
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Honda Ridgeline 2024
I haven’t heard of the Honda’s having issues that way from the forums. Knock on wood my daughters ’08 CRV with 241k has original chrome lug nuts with no swelling, maybe a bit of rust but no issues with removal/install. ’17 Accord no issues, ’19 Pilot no issues. Prior ’04 CRV also was on original lug nuts when it got replaced in 2020.
 
Where can you get solid lug nuts and be certain they will fit properly?

Honda Ridgeline 2024
Doesn't the Ridgeline come with solid lug nuts? I was not aware that any Honda vehicle ever came with 2 piece lug nuts, but I am not familiar with the 2024 Ridgeline. If you only need a spare or two, try looking at COSTCO's tire center where they are reasonably priced for individual lug nuts.
 
Doesn't the Ridgeline come with solid lug nuts? I was not aware that any Honda vehicle ever came with 2 piece lug nuts, but I am not familiar with the 2024 Ridgeline. If you only need a spare or two, try looking at COSTCO's tire center where they are reasonably priced for individual lug nuts.
All of my Honda's also have a Ball seat not typical tapered acorn seat that others have. Something to keep in mind.

I have Hyundai rims for summer on my Accord. The Hyundai lugs are larger (21mm) vs Honda Accord stock 19mm. I bought tapered Acorn nuts to match the rims with 19mm head so my lug wrench will fit etc. I also keep 5 extra ball seat ones by my spare tire just in case.
 
If you get the mangled chrome piece free, the 16mm takes them off. Maybe just a screw in the middle of the cap to pry it off? I used 18mm, 17mm, 16mm and maybe something else. It was a PITA. I broke a regular socket and and adapter (all I had when trying to get them off). Socket and adapter replaced afterward.
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I don't think I'll have any trouble getting the old bolts off. I already had one of the wheels off a few weeks ago when I had to plug a flat, and it was no problem. Only one of the lug bolts has a sloppy cap and I've got a plan to get it off. Since we don't get the salt treated roads in our Alabama winters, our cars don't have much corrosion that tends to make fasteners "sticky" for lack of a better term.
 
Thanks for the educational replies. I don't know what mine has as I haven't looked and probably wouldn't know anyway. I just know I see a lot about lug problems and figured get ahead of things while new and presumably easier to deal with. I'll ask the guys at my local shop.
 
I had something like that happen at Goodyear and they told me to pound sand.

I remember the tech: “You try mounting the tires yourself. Those 40’s series are stiff!”

The online eTailer made it right since it was a recommended installer on their website. I didn’t have to worry about anyone getting fired nor would I. They went out of business on their own.
 
Son asked a while ago if his friend could swap winters in the garage.
uhh, ok...
Friend wasn't there but car was, swollen lug nuts on the car.
Got the wheels changed, but suggested his friend get the work done at a garage next time.
When I work on my cars and family, I know what to expect.
 
Learned from a series of bad experiences. I now remove my wheels and deliver them to the selected tire store to have the tires replaced. Have the new tires installed and balanced, then take them home for self-installation on the vehicle. IF TPMS sensors need replacing or repairing, I will install them on the rims myself.

Even though the videos make it look easy, have yet to remove/reinstall tires successfully myself. After several failed attempts no longer attempt it! Too many bruised knuckles along with much foul language. :mad:
 
I had something like that happen at Goodyear and they told me to pound sand...
That's why I didn't bother taking this to the tire and lube supervisor, I went to the service desk and asked politely to speak with the store manager. I have a feeling the tire and lube super's first instinct would have been to protect turf.
 
This is not intended to be a Polly-anna post.

However. When will we catch on to the fact that substituting time-honored, affordable steel automotive wheels for delicate pieces of artwork is a stupid idea?

"Oh, alloys sell cars", is what salesmen and car companies might say.

"I never wanted to pay for them", is what I have always said.
Like a pair of white shoes, they have to get dirty and damaged in real life.

Get real.
 
Most people seem to get defensive in these situations when they are met with an angry customer.

That is why I try to start every interaction the same as the OP. Seems like you did a great job of being level headed, yet firm during your conversation.

I always find that I catch more flies with honey............
 
All I asked was that the techs be instructed to refuse work if they don't have proper tools...
You are correct. When I worked in a tire and lube operation, I would have pulled the car out of the shop and told you you needed new lug nuts. Any work on the vehicle beyond that (same visit) would have been performed by a manager as I would have moved on to the next job.
 
My 19 year old son went to work on a national tire chain mounting and balancing tires with less that 1 hour training. Worked there for 60 to 90 days.
Always thought how people with high end vehicles are getting screwed. Can't imagine how many wheels were scratched or ? There are car people and not. Worked in downtown st. louis around small parking lots and owner left there keys. All car were parked like sardines in a can. Door dings like a 16 year old acne. Like my company work truck a rolling tool box. Kept up on maintenance washed it 3 times a year.
Drove chevy ,ford and dodge 1 ton vans. All were overloaded ford was #1 worst gas mileage.
 
Are swollen nuts a common problem? I have never seen and hope never to see swollen nuts. A tire shop that shall remain anonymous, Wheel Works, torqued the wheel bolts on my 328 so hard the bolt heads were twisted. I made them order me new bolts but installed them myself.
 
This is not intended to be a Polly-anna post.

However. When will we catch on to the fact that substituting time-honored, affordable steel automotive wheels for delicate pieces of artwork is a stupid idea?

"Oh, alloys sell cars", is what salesmen and car companies might say.

"I never wanted to pay for them", is what I have always said.
Like a pair of white shoes, they have to get dirty and damaged in real life.

Get real.
I think this is giving people a pass, which actually automotive work that one can't see often is. How many Lexus owners would believe that when they take their V8 Lexus into a dealer and pay top dollar, 1/8 plugs is not changed because it's difficult? Imho your logic is when will people stop buying 8 cyl cars where one plug is obstructed by the dipstick tube? Then there are V6 where one bank is inaccessible because of the firewall as it's a transverse mount, so some techs change 3/6 plugs. I guess this is the argument for going EV? just joking of course but I don't think that steel rims are the answer. Quality work, is. The name of the game is unsprung weight. Today, even my snow tires are on aluminum rims, they're likely cheaper than steel rims as I always looked for closeout that fit. Doesn't mean the shop is allowed to damage them, although I mount on the car myself, they come from online undamaged.
 
??
Given countless stories of damage to alloy wheels, from any source, curb rash, blistered finishes, brittleness-of-design AND sloppy tire workers, my preference for steelies is born out of practicality.

I'm not giving sloppy tire workers a pass.
I just know they and their employers -who supply the equipment and training- are unlikely to change their ways.

I'll trade any difference in unsprung weight for the sensible economy of steel wheels.

There'll still be alloy manufacturers and customers for them.
 
..I'm not giving sloppy tire workers a pass.
I just know they and their employers -who supply the equipment and training- are unlikely to change their ways...
Agreed. I'll probably stick with Costco going forward for tires on all my cars. To date (knock on wood) they haven't damaged any of my cars when installing tires or when rotating/balancing. I don't think any of my vehicles will ever enter the tire/lube bay at Walmart again.
 
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